Comments on: Dead: Fannie May Chocolate $25 off $25

By: Melissa Herndon

Melissa Herndon — Thu, 03 Dec 2009 15:50:48 +0000

they went back and charged my credit card the full 32.24 instead of the 7.25. not happy

By: Melissa Herndon

Melissa Herndon — Thu, 03 Dec 2009 15:50:17 +0000

they charged the full amount on my credit card of 32.24 instead of the 7.25 it said on my order confirmation. not happy

By: Melissa Herndon

Melissa Herndon — Thu, 03 Dec 2009 15:48:43 +0000

they charged my credit card 32.24 even though the confirmation said they charged me 7.25 on the order confirmation. not happy

By: Melissa Herndon

Melissa Herndon — Thu, 03 Dec 2009 15:46:29 +0000

check your credit card account. They charged me the full 32.24 even though the confirmation said it took off the 25.00

By: Melissa Herndon

Melissa Herndon — Thu, 03 Dec 2009 15:44:27 +0000

check your credit card account. they charged me the full 32.24 even though the order screen said it took the 25.00 off.

By: Rae

Rae — Thu, 03 Dec 2009 15:15:25 +0000

23 minutes later I finally am told that my credit card will be refunded. Claims shipment has already gone out (although their website says differently) and I was told to refuse it (but the CSR was not sure if signature is required, so it may get dumped on my porch). So their CSR time, plus double shipping and restocking costs on Fannie May’s end….seems like they would just take my $7.25 and be done with it. Ditto the above comments about NEVER buying their chocolate!!

By: Rae

Rae — Thu, 03 Dec 2009 14:53:45 +0000

Boo. Had $90 in pending charges on my CC this morning – spoke to “Lecretia” in customer service who is refunding my $$. She gave me the same “that’s not our code” line. Oh, well!

By: cindy

cindy — Thu, 03 Dec 2009 06:07:37 +0000

Spoke to a manager. They will not be honoring any of the coupons with that code. It seems that several accounts were charged full price. She stated that you are more than welcome to cancel order. They will not be refunding any money. They will cancel order if you call before it goes out. I’m not sure how they send a receipt for one thing and then charge your account another without your knowledge.

By: Samy

Samy — Thu, 03 Dec 2009 05:38:12 +0000

I just ordered online and code was expired. I am very disappointed. I will call them tomorrow morning to let them know I got discount code on this website just today and it already doesn’t work?????????

By: Amy

Amy — Thu, 03 Dec 2009 04:46:43 +0000

I just called customer service for the 5th time – this time i got yet another response. The code is for testing purposes only and should have never been released. Apparently at 6am this morning communication went out to all employees and the other 4 customer service reps I talked to didn’t get THAT memo!!! I am still showing a deduction from my bank account – how lovely that I will now need to watch my account like crazy for the next month to make sure they don’t charge the other $37 to my account come 12/14 when i wanted the other order to ship. argh! I will never do business with Fannie May after this disaster!

By: Kristen P

Kristen P — Thu, 03 Dec 2009 03:49:49 +0000

oh well – I hadn’t tried it yet to find out – thanks

By: Amy B.

Amy B. — Thu, 03 Dec 2009 03:29:01 +0000

My email says the same thing. When you try to apply the code it says the purchase must be $40 in non-sale items.

By: Kristen P

Kristen P — Thu, 03 Dec 2009 03:15:17 +0000

I never got my order placed, but did get as far as entering my information (mailing address and email) and I left the boxes checked that I wanted to received future offers – well, a couple of hours ago, I received an email from them about dancing chocolates and free shipping, but when I looed at the fine print at the bottom there was a code for $25 off any order for the next 3 days – now this is a different code so I’m assuming that it a one time use (maybe the one here was originally and that’s why all the trouble) and i’m not going to post it – however, I’;m guessing that if you sgn up to receive their emails you might get one too – I might get some cheep chocolates after all :)

By: sarah

sarah — Thu, 03 Dec 2009 02:41:18 +0000

i just went online to the website and signed in under the account i had to create to order this in the first place and my order is still there and is still showing the discount. check your account with them and maybe youll get lucky.

By: Aymie

Aymie — Thu, 03 Dec 2009 01:38:35 +0000

Consider yourself very lucky. Called twice spoke to two different people both said that they have been bumbarded with calls and cannot honor it because it was a fraudulent code. I would double check they dont charge you full price…

By: Aymie

Aymie — Thu, 03 Dec 2009 01:29:51 +0000

They dont have to honor it. It was a mistake on their part, yes, but they are going to be losing a lot of money with all the people that had this happen to…

By: Aymie

Aymie — Thu, 03 Dec 2009 01:25:12 +0000

Yes call I had the exact same problem… She canceled my order… They are quick to charge and slow to return the money! (It takes 7-10 business days to get refunded but only a few minutes to get charged!)

By: Aymie

Aymie — Thu, 03 Dec 2009 01:23:16 +0000

I got an email confirmation stating I was charged $7.25 but my bank account shows they charged me $32.24.
I am very irritated.
I was thinking they would have honored it and the lady told me no… does anyone else have this problem?

By: Mina

Mina — Thu, 03 Dec 2009 01:14:26 +0000

I understand your disappointment in missing out on an expected “deal”, but I don’t think they are treating people badly. If the code was only issued to a customer who met specific qualifications, and was never intended to be released or used by the general public, then they are under no obligation to take honor the code for anyone other than the parties for which it was intended. It doesn’t matter if their computers were not able to catch misuse until they were bombarded by them.

It’s not that most of the people who were using it were intentionally doing anything wrong. The person who released the private code (probably thinking they were doing others a favor), or prodded the system to find a glitch, is the one responsible for creating unreasonable expectations in several thousand people. If the company chooses not to give away possibly hundreds of thousands of dollars worth of their products because one person did something fraudulent, that’s their choice. As long as any charges are promptly refunded, nobody trying to use that code lost anything. The company still has the expense of the manhours of sorting out the mess created by whoever released that code.

These things happen. When we read about deals like this online, it can be difficult to tell if they are legitimate. The news becomes viral very quickly, and can seem like a true offer, even when it’s not. I know Jenny tries to screen deals as well as can before she posts them, but occasionally some bad apples still slip by. It’s up to each reader to use his own best judgment and to understand that sometimes things just don’t work the way we hope – especially the super deals.

By: Traci

Traci — Thu, 03 Dec 2009 01:09:41 +0000

I just noticed it said “dead” instead of “deal”. ;-)

Sorry this did not work out…

By: Ginnie

Ginnie — Wed, 02 Dec 2009 23:40:48 +0000

I had to cancel both of my orders. Charged me full price. I called and they said that the code was not from them, it was a made up code that was put out. But wonder why it worked on the site.
So they canceled my order. I will have to watch my bank account to see if they refund the amounts taken out.

By: Amy

Amy — Wed, 02 Dec 2009 22:29:31 +0000

I just called and they said my first order went through for $10.24, the second order is not in the system yet. When i submitted the second order, the site was very slow and I kept getting an error, I cofirmed the order for $12, but when I got the confirmation it was $37!! So I agree to $12, but they can charge you $37???

She stated it is “one per person, per day” and that is what most companies “do” or it would be “too good to be true”. Customer Service at it’s highest I guess. I am NOT paying $37 for an order of chocolate, so i have to call back later tonight for a 4th time to try and get this resolved. What a pain!

I asked about the code being invalid or fraudlant and they would not comment on anyone else’s order or comments on a website. She said my order was $10.24 and that’s that. Guess I will have to really watch my bank account. Boo to Fannie May!

By: Jenn

Jenn — Wed, 02 Dec 2009 22:23:53 +0000

I just got off the phone with them. I had made 4 separate orders this afternoon at 1:30 and got an email conformation for all 4. However, when I called to check the man told me that I would be charged the full amount for 3 of them or I could cancel. (Only 1 deal per customer.) He did credit me $25.00 for 1. So I got one box of chocolates for $7.25!! But I would have liked all four! One is better than none!

By: Jess

Jess — Wed, 02 Dec 2009 22:14:11 +0000

I called and they are honoring it. So I am getting it for 7.24 (took of all $25 when I called)

By: Jennifer

Jennifer — Wed, 02 Dec 2009 21:30:19 +0000

Just called and they said it was a fradulant code and they are trying to resolve their system. We will see ladies.