Another Update on Step2Patio Deal from JCPenney: Check your Email!

Welcome to Southern Savers, where finding deals and steals is simple and rewarding!

See I told you, this would help!

SC = Store Coupon
MC = Manufacturer Coupon
SS = Smart Source
RP = Red Plum
PG = Proctor and Gamble

Coupon Terms

WYB = When You Buy
B1G1 = Buy One Get One Free
.75/1 = 75 cents off one item
.75/3 = 75 cents off three items
EXP = Expiration Date

Going Nuts? I can help you understand coupon terms and abbreviations

Hopefully this is the last update about the JCPenney Step 2 Patio Set deal. Turns out most of the orders that were placed are not going to ship, but the good news is JCPenney is working pretty hard to make it right.

Anyone who had their order cancelled due to lack of stock is receiving an email with a coupon code for $50 off a $50 purchase, so be sure to check yours if this applies to you. You can use it to get something else you need or grab a similar toy for about the same price.

I know its frustrating not to get a confirmed order, but like all of us, companies mess up and at least they are making an effort to fix it. If you don’t see the coupon email in your inbox, check your spam folder.

(thanks to everyone that emailed!)

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http://chrystalmurphy.com/ Chrystal

I got this coupon the other day and am very impressed with the way JCPenney handled this situation. They easily could’ve just said the pricing was wrong and cancelled all the orders. Or, could’ve given us a $15 coupon since that was the price listed on the patio set. I feel giving us a $50 coupon is over and above what was necessary and am quite pleased with their excellent customer service.
jasmine2012

I got it! Now I cant decide what to spend this money on..:)
Anonymous

I had a similar situation with Staples this weekend. On Saturday they had a daily deal on a 12 pack of Sharpie markers. They were discounted down to $3 with free shipping. I placed an order and got an order confirmation but received an email on Monday explaining that they didn’t have enough stock to fulfill all orders and my order was being cancelled and my card had not been charged. Today I had a $5 deposit show up in my bank account from Staples and when I called customer service they said it was their way of apologizing.

Ampersandrea77

hmmm… I ordered the Sharpie’s too. I didn’t get $5. Eh oh well.

Savermom

good for you pay nothing and get 50.00 I didnt hit the jack pot
Tennille

I got my email with the $50 credit a couple days ago. They handled the situation with great customer service. I didn’t really care whether I got the item or not. I just bought it because it was too good to resist. I have had items I ordered online get canceled numerous times, but the companies always make up for it.
Denise

I got the $50 gift certificate too. Which is great because the family needs clothes more than toys!!
Hannahre00

I placed an order before my mom and sister and they both got the e-mail about the $50 credit. I still haven’t received anything and the transaction is still pending on my credit card…maybe I’m getting one?

Melissa

I haven’t received the email either; however my card’s charge was reversed. Hoping they send me something soon!

Nikkis

Anyone find any good deals on something similar with the $50 coupon?

Yuliyaporter

I got a similar item on jcp,com for $60.00. $50.00 off + 5.99 shipping – cheaper than the one I would’ve gotten. The other one was prettier color, but I like the one i got with two benches, not just 2 chairs, since I have 4 young kids! I am happy!

reg

I did get the email and the 50 dollar credit. Spent it on Christmas clearance items so it was a win win for me.
Crystal

anyone else out there not get an email at all yet??? my card has been charged for my order but i still haven’t heard anything yet… :(
Anonymous

I got the e-mail, but was wondering if the $50 can pay on shipping as well or if shipping must be out of pocket? Anyone know???? Thank you

Stoddard_jessica

I got the $ 50 and was not able to use it for shipping, but scored a great deal on the clearance clothes.

Greresmis

Shoot! I almost placed an order for this but figured it was a mistake. Next time I’ll jump on it anyway!

kubachan

Me too! Before I place my order, I was like “Nah, they’re gonna cancel it anyway.” So I didn’t ordered one.

lauren

I was impressed with how JCPenny handled this. I called twice to ask about this and they were super nice both times. Made a loyal customer out of me..waiting for my $50 to arrive still!
Mousehuntemail

I just logged into my JCP account to track the order and it says “factory shipped”… and I never received an email, so I am guessing I am getting one? Says estimate date of arrival was Jan 10th.
Anonymous

I didn’t order from JCP but I have to say that I’m super impressed with their apology! Wow!
Tracey

Still no email from JCP. Maybe I’m still in this. My shipping still says estimated ship date 1/10/12. who knows???

Jenn

I’m in the same boat you are. Nothing in my spam email either, lets hope we get something….

Steph9803

I used a $15 gift card to pay for part of mine..I got the email yesterday and my credit card wasn’t charged…but do they put the money back on my gift card?

Richkaryn

I used a giftcard too. Said I wasn’t charged also….however when I checked my gcard balance after receiving this email, my balance has not been restored. I emailed their customer service since it was so late at night when I noticed. I did however go ahead and order some stuff with my free $50 :)

Nic8414

No email. Yesterday when I checked the order, it said pending shipment, but today it says shipped.
Tarascoupons

Does aanyone know how the charge shows up on your bank statement?
Chelsea

I’m bummed about not getting the set, but couldn’t be happier with JCPs response! Free $50??? THANK YOU! I ordered those santa diapers on clearance from BRU and they cancelled my order used up my gift card and didn’t offer me even a coupon in return, so I can certainly appreciate when a company really tries to make it up to me!
Heardronni

TThey drafted the money out of my account but haven’t put it back. I called and they said it should be back in my account soon. I already received my $50 email. The Easter bunny is bummed about the cancellation of the table.
Crystaljones1750

Update: I got the email saying there was no more stock but did not receive a coupon… Does that come in a sep email???

Mtsu95

I got the same thing, no coupon.

D3msrsheppard

I also received an email that said out of stock. Nothing about the $50.00 coupon….

Ajeanes4

Same here…

Brittany

same here too

Tracey

Just got the email saying they are out of stock. No coupon yet :(…..
Deannaparrish1

I also got the email saying they are not shipping it. No coupon though. Does the coupon come later?
Bbuff

I also got the email (a shipment notification) that they could not fulfill my order but no $50 credit was mentioned. Does this come in a separate email. I’m really upset. Mine showed shipping until yesterday. This was supposed to be a present for my sons birthday on Monday. Guess i have to go out and find something else now.

Mandi6883

Anyone who finds out please let us know…I think it’s really mean those of us who have thought we were actually getting the item get nothing but the money out of our accounts….not ok hc penneys

Julie

I called yesterday to ask about my order since it said it was supposed to ship on the 10th and the customer service rep told me that it was shipping out that day and that I’d get the shipping tracking info today. But today I got an email saying that they are out of stock and my order has been cancelled and they regret that there’s not anything more they can do to help me. I didn’t even know all of this was going on with the error in pricing until I came on here to see if anyone else was having this problem. I’m disappointed that they didn’t contact me sooner about it. I even emailed them on the 10th asking about it because it was supposed to ship out then but the online status hadn’t changed – still haven’t gotten any response. I get that mistakes happen, but they never told me anything about it. It seems that they could have easily written an email to send out to the masses letting them know what happened. The email I got from them today didn’t mention anything about a pricing error – or a $50 credit – just that the manufacturer ran out and there’s nothing they can do to help. I sent another email this morning regarding the less than stellar customer service on this order and just received a response that said they were still planning to ship the order as of yesterday, but the supplier ran out LAST NIGHT which is why they had to cancel my order. After reading what happened with everyone else, it appears that I have been told incorrect information again – aka, they lied to me again hoping I’d never find out what really happened. It is just a table, though I was happy to be able to buy it for my girls’ Easter present, and I can live without it just fine. But the customer service, or complete lack there of is going to prevent me from shopping at JC Penny again.
Deannaparrish1

I just got off the phone with a JCPenny representative. She said they were mailing the $50 giftcard to my house so I would not find it in my email. I’m good with that :)
Tracey

Did anyone ACTUALLY get on of the tables??!?!????
Ed In Ncarolina

My $50 credit email was in my SPAM email since Jan 9th, but I did not know. On Fri 13th, I received a cancellation email in regular email.
Just now, I ordered the Creativity Desk & Easel for $50. Happy again.
JCP has some great deals, if you check their sale ads. This past year, I bought my wife a 13 pc stainless steel, copper bottom set of pots and pans for $129 – reg $359.
Hope you guys don’t lose your local JCPenney, like we did a few months ago.
cspslp96

I just called JCPenney and was told that if you have received an e-mail saying that you will not get the table b/c of insufficient stock, but you have not gotten an e-mail with the $50 code or coupon offer, you should get it in the snail mail by Friday, January 20th. I didn’t even have to give my order #- she knew exactly what I was talking about when I mentioned the table. I have checked my regular and spam e-mail folders and I have seen nothing, so I will be looking for it in my good old-fashioned mailbox.
Shaywolfga

I got my $50 off code in the regular mail yesterday! I think its awesome they did that, great customer service.