Welcome to Southern Savers, where finding deals and steals is simple and rewarding!

See I told you, this would help!

Coupon Abbreviations
  • SC = Store Coupon
  • MC = Manufacturer Coupon
  • SS = Smart Source
  • RP = Red Plum
  • PG = Proctor and Gamble
Coupon Terms
  • WYB = When You Buy
  • B1G1 = Buy One Get One Free
  • .75/1 = 75 cents off one item
  • .75/3 = 75 cents off three items
  • EXP = Expiration Date

Going Nuts? I can help you understand coupon terms and abbreviations

This post may contain affiliate links. Read our disclosure here.

Get a fun Christmas treat for a few folks, or your own chocolate fix from SwissColony.com right now.  This deal probably won’t last long, so grab it if you want it!

This deal requires a few steps so stick with me:

1.  Order the Postage Paid Christmas Mouse (makes the order ship free)
2.  Search for and add AG1350 to your cart – 24 Macadamia Nut Chocolates
3.  Search for and add AG1316 to your cart – 36 Chocolate Truffles
4.  Use code SCAFFL15P – for 15% off.

Total for everything = $12.71 including shipping!!

Go through Ebates first and get 4% cashback.

(thanks Scottie!)

    • Erin Rueff

      Thanks Scottie! What a great offer especially around the holidays! Worked great. Order a success. :)

    • TriangleMom

      A 1/2 lbs mouse for the kids to share, macadamia nut chocolates for hubby and truffles for me!!! Thanks so much, worked great.

    • Connie

      Wow! What a great gift that will be! Thanks Jenny!

    • Tina

      This is great, if it works! I got a message saying that each cutomer is entitled to one free gift per purchase. It said that if you try to get more than one, your order may get kicked out…we’ll see.

    • JANEEN


    • Jamie1635

      Get 4% cash back if you through Ebates.com

    • Angela

      woot!! Worked like a charm!

    • Mandi

      Awesome! My FIL LOVES chocolate! This is perfect. Thanks!

    • Nancy Jo

      This worked perfectly for me – thanks!!

    • LilKim

      wow!! I just ordered and sent them as a gift!

    • Hepmepez


    • dinky120101

      Thanks for that awesome deal! They will make a great gift. I just hope that they taste good :)

    • Carey

      Thank you so much! This will be great to have out if people stop by over Christmas or to take to a party!

    • Got it, thank you!

    • Lydia C.

      Thanks so much Jenny!! I'm making a gift basket for our family's gift exchange, and these will be PERFECT to go in it!

    • Christy

      Great deal! I'm planning to give these for teacher gifts! Thanks :)

    • Aimee Dombrowski

      Thanks for sharing! What a great deal!

    • Deya20000

      Awesome just did it.

    • Olivia

      COOL! Will make some great gifts for Christmas!

    • Maghan

      Thanks!!! I sent this to my niece and sister who cannot come “home” for Christmas this year.

    • Pattipate

      I just did an order and instead of ordering the Christmas Mouse (no little ones to give it to) I bought another postpaid item and it worked great. Thanks for the info. I now have THREE gifts for $17.

    • Perfectsunshine

      sweet! love saving money and solving a christmas gift to syracuse too! thanks so much for the helping hand!

    • Bean728

      Thanks! These will make perfec gifts!

    • Hrelrod

      thank you–it worked great-a yummy treat for a super saving mama!!!

    • Christmasshopper

      Yay!!! Love it!

    • Christina B.

      Thanks Jenny! I got one for our family to enjoy and one to send home to Ohio for my parents!

    • Kimberly

      Wow… pretty awesome!! I just ordered. Thanks!!!

    • Cojo2800

      Thanks for sharing!!!

    • veronica

      Thank you Jenny and Scottie.

    • sc couponer

      Worked like a charm!

    • cindy

      Discount code didn't work for me but still a nice deal to give as hostess gifts.


      • Skubydoobiedoo

        if you copy n paste the code, make sure you delete the space at the end when you copy and paste it, i did the same thing then deleted the space and it worked.

    • Meowrowrie

      This is ridiculous – you are telling us how to get cheap chocolate?? You are amazing! :)

      As always.. thanks so much!

    • Tina

      Awesome deal!!!!! Thanks! Mine is on it's way!

    • Mommyon731

      This will be awesome if it works! I got a message saying that each customer is only entitled to one free gift per order. It said that if you try to get more than one, it might kick out your order…so we'll see.

    • Elyn Blackman

      These will be fabulous for hostess gifts. Thanks!

    • Noodlehead

      Can we do this more than once! Send to several different addresses?

    • Lrh

      Are there other items that can be substituted for the macadamia and truffles?

      • Aymie520

        I was searching and I think Jenny posted them cause they were both free on your first order. Thats a darn good deal!!

    • Gatortate

      Great deal!

    • Manymannings

      Thanks for sharing!!!

    • Acorne

      Thank you!

    • caroline

      got mine!

    • Kelly

      I'm a bit concerned that I placed my order and have not received an email confirmation yet.

    • Susan

      Thanks for the information. Great Christmas gifts (if I don't eat them first). Merry Christmas!

    • Sonya

      Thank you so much! These will make great gifts.

    • Freemn4

      Thanks for the post. I ordered a different item, which also qualified for the prepaid shipping, since I didn't want the chocolate mouse. I still received the 15% discount and 2 free items! My family will enjoy this sweet treat!

    • Asanders268

      they have postpaid christmas petit fours (20 ct) instead of the chocolate mouse for $16.95 makes the grand total $14.41. i'm willing to spend $1.70 more for petit fours!!

      • caroline

        i wish i'd known about that!

        • caroline

          OK, I went back and did the order with the petit fours and it let me have that order too! So now I should be getting all 6 items for about $27.00!

    • Jjpainter2005

      Awesome! What a great little gift to send to family in PA!

    • Kelleyharold

      Woo-hoo! Just sent this group to my hubby's great aunt. Saved me a trip to the post office as well as money. Thank you! Wish I'd taken the time to look at the other postpaid gifts cause I am not sure she (at 88) will like cutting and/or eating the mouse. Petit fours would have been better. At least she has some grandchildren close by to help! Thanks for posting.

    • kjmiller

      Excellent!! I was asking God to help me think of something to give our Sunday school teachers!!

    • Sara

      Got it! but if you use item # AG1344 in place of one of the others it is for 24 free petits fours. Thanks Awesome deal for the holidays!

      • maconchip

        Thanks! My family is very weird about nuts in their chocolate :)

    • Mykidzcloset

      I couldn't get the free shipping and I did exactly what Jenny said to do. :-(

      • maconchip

        There are two Christmas mouses. One that is post paid and one that is not. Make sure you add the correct one.

      • my3sons

        me either, did you ever figure it out? I chose the postpaid petits fours like everyone suggested and still showing shipping of 9.95. :(

    • Pstrieter

      Thank you for this!! Now I'll have something to offer guests, as I've had surgery and haven't been baking. You are GREAT!!!

    • Nancy

      Just ordered mine! I used the petit fours as my free shipping & everything else you suggested. Thanks for all your hard work Jenny!

    • Robin

      Thanks for the tip! I looked through the postage paid items and decided to get a dried fruit tray instead of the mouse. Got the two free items and a great gift for my “health nut” parents.

    • Lovelivelaugh716

      Ordered twice, but with a few different codes! My order came to $14.41!

      Order 1:

      AG1350 Macademia Cookies -Free

      AW11874 Nuts -Free

      AW1549 20 Petite Fours – $16.95

      SCAFFL15P 15%OFF

      TOTAL: $14.41!

      ORDER 2:

      AG1344 24 PETITES FREE


      AG1344 20 PETITE FOURS 16.95

      SCAFFL15 15% OFF

      TOTAL $14.41!

      • Jjpainter2005

        Did you receive conformation email?

    • Moo

      I haven't seen any confirmation email after ordering. Has anybody gotten an email?

      • Jjpainter2005

        No I haven't received an email either!

    • David

      Other free with first order items I found were
      AG1310 Sugar Free Macadamia Nut Clusters
      AG1410 Triple Crown Assortment
      AC1365 Chocolate Covered Macadamia Nuts

      • Slj9899

        AG1309 Triple Crown Assortment is also free.

    • my3sons

      I am having trouble…I did everything Jenny said and it is charging me shipping. I chose the Postpaid mouse too-any advice?

      • Jody

        There are two Postpaid mouse. Make sure you have the one that is $14.95.

        • my3sons

          Yes, I chose that one….I also redid it and chose the other items that others said they received – I must be doing something wrong!

          • ACT4

            when I clicked through Upromise my shipping showed up but as long as I didn't click through that it was free.

          • Make sure all items are going to the same address.

    • Ceasterling5

      Thanks! Great gifts for my Aunt and Uncle in Texas for under $20.00 shipped.

    • Libby

      Thank you. Just did this deal to put in Christmas gifts.

    • Carrie

      I wonder if there was a glitch because when I just sat down to do this deal and had the two free items in my cart, I decided to make a swap. Now I cannot put a second free item in my cart. Anyone else having trouble?

      • Jessica0183

        The site said “You are regularly entitled to add one free item to your order on this site. If you have received a special additional offer, you may try to add it to your cart, but if the site does not recognize the offer, it may be rejected.” I think it was probably a glitch allowing the two, and they are working on fixing it. Mine went through, but I haven't gotten a confirmation.

        • Carrie

          Thanks for the reply! I got it to go through, and I printed out the receipt. Hopefully it goes through okay because these are perfect for my daughter's teachers. Thanks, Jenny, for finding this!! I also went through Ebates and get 4% cash back. :-)

    • Luvtohomeschool3

      Woo Hoo! Thank you once again Jenny!

    • Melanieplynch

      Very cool! I'm sending these to work with my husband for his administrative assistants!

    • Marianne

      Make sure that you choose the mouse that is in the “Postpaid” category along the top of the home page.

      Jenny – this is wonderful, as I still didn't know what to send the in-laws and this is just PERFECT for them!!!! Thanks a million!

    • Brenda

      Ordered mine. Thanks very much!

    • me

      Thanks! I have always wanted to order from this company! It let me do two orders for $12.71 each!

    • Alibrown1993

      wow – this is awesome – just bought a few fun gifts. thanks all for your suggestions!

    • Mykidzcloset

      got it!! thanks!!

    • Kawee02

      Thanks Jenny! You are the best!!

    • Amy

      Got it! PERFECT gift for my daughter's teachers for $12.71 instead of $30+ somewhere else!!!! :) You just saved me over $15!

    • Swpw123

      Not to be picky at all, but were there any other free items or was this all to choose from? Just curious….Thanks for all the updates…..

    • ALMom

      Thisis great! Note: if you don't want the mouse you can search for other postpaid items. I used petits fours instead of the mouse. I called the customer service line and these are the only two free items available.

    • Twlaughlin

      This is a great deal and worked perfectly! Love this. Thanks.

    • frugaltwinmom

      Jenny, you are awesome!!!

    • Southmom3kids

      thanks!! Its still working so far!



    • Joan T

      Just ordered mine and it worked exactly as shown. Thanks! Gotta love that chocolate!!

    • Jodi

      I absolutely loved this deal! Swiss Colony has the most amazing chocolate truffles!

    • Robinkinney


    • Julie

      make sure u do it in the exact order she states… wow I ordered 6 seperate orders… awaiting email confirmations… fingers crossed!

      • Guest

        You will only get the free gifts on the 1st order you placed. (The loophole is if you used different credit cards with different billing addresses.) They will still send you the other orders, just not the free gifts. And they won't contact you before shipping before letting you know that the additional free gifts aren't coming.

        • julie

          bummer — at least they could contact the customer and let them know what's up. maybe i'll just go cancel them all…. dont think it's too late

    • Dean Chorus

      I got it- took less than 10 min.

    • Jodi

      Not sure if this question was already answered but concering the e-mail confirmation…..i just called customer service and they said it could take 24 – 48 hours to receive a e-mail confirmation.

    • Thecouponingqueen

      still working…easy, peasy…you can click on the menu (top left corner of screen “shop by”) and choose “postpaid” to view more options that get you the free shipping…there are gift sets, nuts, sweets and pastries…be sure to scroll through and look at the multiple pages…lots of options! <><

    • JRaper77

      Christmas shopping for grandparents…..check!! Just did 2 orders, one with the mouse and one with the petit fours, both worked perfectly.

    • Laini M

      Thanks! Did the petit fours plus two free items for $14.41… will make great coworker gifts for my husband to give.

    • Cat78

      Work nicely! I got the prepaid petit fours and my 2 free gifts of chocolate truffles & whole macadamia chocs (AG1365) You can also choose AG1309 for a chocolate assortment. But I was could only pick 2 free gifts. Paid another $2.95 to have one of those free gifts shipped to a friend out of state. Great gifts!

    • Kdh97

      AG1410 + AG1316 + Postage Paid Christmas Mouse= ONE SWEET DEAL! =D …so easy to order!!!! Thanks!

    • Emily

      Thank you! I have many people that i need to give “thank you” holiday gifts to. This is a great start.

    • Was able to order already. GREAT DEAL! These would make great gifts, too …very timely as we are quite penny-pinching this holiday season… helped a lot. Thanks to all those who posted the guidelines here. I hope to post some of my great finds in the future too.

    • Kelly

      I ordered. Never got a confirmation yet and when I try to log into my account it says that my e-mail isn't recognized…wonder if the site is just slow.

    • Joann1028

      OMG~~it worked for me…thanks!!

    • There is another option for the free gifts if you want to give smaller gifts to four people. Type in FSI in the SEARCH box and choose four of the following: Chocolate Macadamia Nuts, Mini Butter Toffee, 8 Mini Petit Fours, 8 Chocolate Truffles, 4 Chocolate Brownies, and the 8-Piece Chocolate Assortment. I think you might be able to add another regular free item as well, but haven't tried it myself.

      • LD

        Thanks I did order the smaller gifts and the 36 count truffles for free. Want to give out little items . I didnt try to add both free larger gifts but got the smaller ones and 1 larger free one . 12.74 total . for a 5 items not bad. 5 gifts and the truffles for our Christmas eve get together !

        • Athena

          Smaller gifts?

    • Corey

      Watch out, I did this last time and mailed it to my Uncle and it ended up coming to me without all of its parts to the order. Had to have my credit card cancel the order for me.

      • adrienne

        I will be sad if they don't ship where I send them but… I am 7 1/2 months pregnant so I have to say if they came to me I wouldn't be angry. LOL!

    • She Coupons

      cool beans! got some good gifts for everyone :)

    • Angela

      Thank you! Shipped all three to my chocolate lovin Dad.

    • Meyersmanor


    • Trishaleija

      How many orders can you place to get this deal? I have 13 employees I need to buy for. Can I submit 7 orders like this?

      • adrienne

        I really don't think so. Further down I read a comment that the free items are for your first order only and any that you do after they will only send what you pay for and won't contact you to tell you they aren't shipping the free items after the first order.

        • Trishaleija

          I just saw that too! Still a good deal for one order!

          • Athena

            yeah, I can see how it would only work for ONE for each household. They match the billing address with your credit card I think…so if you use the same billing address even with another credit card it does not look like it will work.

    • Karenrayjones

      Wow!!! All this good chocolate for less than $13!? Unbelievable! Can't wait to see my grandson's face when he sees the Christmas mouse!

    • Hzigler

      amazing..what a wonderful gift~

    • sydmikery

      Can you have your spouse do this also to get the deal? Or it is one deal per household?

      • adrienne

        I would think that if you have a different credit/debit card and billing address then it would work.

    • Peaches51777

      This is really a great deal. I didn't want the post paid christmas mouse, so I searched for post paid and came up with 42 other items to choose from. They are all more expensive than the mouse but well worth it. Thanks so much.

    • Psmillionaire


    • Athena

      Thank YOU Jenny!!! Just wonderful!

    • Pdudeck

      Thank you. Sent it to my sister to use at our farewell reception before we fly to France to stay 2 years. Is there an Frenchsavers.com?

    • Drgnlnce2003

      I just tried this and all three ites were in my cart. When I entered my card info and reviewed my order, I see that they removed one of the free items. Has this happened to anyone else?

      • DonnaChas

        Something similar happened….when I tried to order about 11:30pm ET last night. Everything was going great until I went to add my second free item….when I clicked to add it to my cart it said in red message along the top of the item that I was only allowed ONE FREE item for my FIRST TIME ORDER….so I didn't finsh the order because it looked like they caught on to what was happening to previous ordersof two free items….did anyone else get this red message?

    • Marianne

      Hmmm … after reading some of these posts, I'm a bit nervous about whether the ordered items are going to be sent. I hope that the email confirmation shows an itemized list of what is sent out!

    • Acorne

      I ordered this about 2pm today and still haven't gotten a confirmation email. Its showing in my account that its been ordered and that “our credit dept. is working on the order”. Has anyone gotten a confirmation email?

      • Lydia C.

        I read in an earlier comment that someone contacted Customer Service and they stated that the confirmation emails take up to 24-48 hours to receive, so just keep checking! I was worried about that too. Now I'm just worried cause I did two orders with free items, but it sounds like I'm NOT going to get the free items after all on the second order! :-(

    • Lambert1

      Just ordered and it let me order all three but without the 15% discount. Printed receipt showing all three just in case.

    • Lotsoftots

      Ordered yesyerday afternoon and still no confirmation…getting nervous!

    • Hael80

      I called customer service last night. She said their system updates at midnight and it can take a while to get a confirmation email. They still have not taken the money out of my checking account.

    • Kelly

      I called last night and the lady verified that my order was placed. It has to be processed before you receive a confirmation on it is what she told me. Hoping to see a confirmation today!

    • Alibrown1993

      so awesome – i've sent several gifts to out-of-town friends – plus one for my boss! thanks for sharing this (and many other!) great deals!

      • adrienne

        Just FYI ….. the free items will most likely only send on your first order. (they are first order only items). A lady in several comments below said that they will sent the items you paid for but not the free ones after the first order. I don't think they will contact you to let you know that either.

    • Acorne

      I just went and checked my order status and one of my free items said cancelled. It still has the Mouse and Chocolate Truffles but the Macadamia Nut Chocolates were cancelled. :-(

      • Brandi

        Me too!!!! I am sooo upset. I have never ordered anything from Swiss Colony and there site specifically states that usually only one special promo code is accepted but that if it allows you to enter more than one then it's ok. I am going to go ahead and let them send my order and call them on it after the fact…… I want to try there products again (last time I tried them was about 5-10 years ago when I was still living at home and my mom had order some of their products)…. They could potentially have a good customer in me but if they don't allow me to get the potentially awesome introductory offer then I am done with them.

      • trianglemom

        Mine 2nd free item was cancelled too. Im going to cancel the order.

    • Golden279

      I ordered the items as mentioned but did not get free shipping. It's still a great deal though.

    • Hael80

      This is what is now appearing. I would expect a phone call or email telling me they are changing my order.

      You are regularly entitled to add one free item to your order on this site. If you have received a special additional offer, you may try to add it to your cart, but if the site does not recognize the offer, it may be rejected. If you still feel that you are entitled to a second free item, please let us know by contacting us through our Q&A/HELP section. In your communication, you must provide us with the number of the second item (example: AD1234) as well as with your eight-digit order number. You will see your order number on the thank you page that is displayed after you submit your order. We will honor any offer mailed to you in our catalogs or in our advertising materials.

    • I canceled my order because they canceled one of my items…bummer.

      • I had a sinking feeling this might turn out like Fannie Mae.

    • Belinda

      AWESOME! They have the best macadamia nut chocolates and chocolate toffee. My order did not show the discount prior to pressing the process button. I called and the agent provided me with the new total. He said their system can not calculate it on-line. FYI!

    • maryelizabeth

      Just checked my order. I was able to order all three gifts yesterday but no email confirmation yet. Just went online – unfortunately, they cancelled the macadamia nuts but kept the truffles. so it looks like this is happening to lots of us :-(

    • Wdrhodes

      I just got email confirmation of my order and it said the free combination was not valid and they changed my order. It showed that they only shipped the truffles and the Christmasmouse. I didn't even get a chance to cancel the order after THEY made the changes to my order because they had already shipped it!!!!

      • Rachel

        I noticed that my order says that it “shipped” also but when I looked at the ship date it says that it shipped on December 13th. And since it's only the 9th, I'm hoping they haven't shipped it yet. Maybe there is still hope.

    • Nancy


      Make sure you not only look at your confirmation email sent from Swiss Colony, but also follow the link to your order on their site. The email will show that you ordered the three items; however, when you follow the link to view your order you will see that one or more of the items may have been cancelled.

      This is still a great deal & I appreciate everything Jenny does to help us save some money!

    • Claire

      Yes, it's still a good deal, but I'm very disappointed in Swiss Colony nonetheless. If you are shopping at a grocery store and the shelf price is lower than the register price, they have to honor the lower price even if it was posted in error. I believe the same logic should absolutely apply here. I have emailed Swiss Colony saying as much, but who knows if they will do anything.

      The bottom line is that we all saw the order before we committed to purchase and completed the purchase based on that assumption. I would think most of us have also printed or taken a screenshot of our order (ie. PROOF), so how is not misleading at best, fraudulent at worst?

      Southern Savers, on the other hand – great site :)

      • Daphne

        I totally agree. Very sketchy business practices on their part. Classic bait and switch. I'm NOT going to be ordering from this company again.

    • Hrelrod

      Mine was canceled too–I will get the mouse and the truffles–after they arrive I will call them

    • Missy

      Ordered all three for $12.71, thought everything was fine. Got confirmation this morning and all I'm getting is truffles and mouse. Very, very disappointed and upset at Swiss Colony. I don't think they should be able to change the order after you entered, paid, and received confirmation number.

    • Milo

      I just got off the phone with swiss colony. I had place 3 seperate orders and the woman on the phone said you only get the free gifts with one order. I cancelled my other 2 orders but it is still a good deal for the one order I made. I called the 1800 number on their site. Hope this helps some of you.

    • Rachel

      I just called Swiss Colony and they said that my order has already shipped (which I also think is funny because I asked that it be delayed when I put in the order). I explained that I was not notified that part of my order was canceled until after it had shipped. They offered to go ahead and ship the mac nut chocolates for free anyway. They explained that it is not their normal policy to allow two free items. So, it took a little explaining but it looks like I will get what I originally ordered. Though I'm going to keep an eye on my credit card statement to make sure they don't charge me shipping for the free mac nut chocolates.

    • Cathy

      I am in the same situation as most of you. Order went through, got confirmation email this morning (1 1/2 days after placing order) with the CHANGE in order, checked and status of order said shipped on 12/12. I just called the 800 number and was told that the order had already shipped and was leaving a center in Memphis on 12/12 so I couldn't cancel my order.

      He told me I had 2 options:
      1. Give the choc mouse to a charity, have them write a letter of documentation and send back the truffles and then I would get my amount refunded.
      2. Refuse the shipment when it arrives and then I will be credited my charged amount minus shipping.

      After some discussion he told me that actually since I wasn't charged for shipping (separately) I could refuse the shipment, have it returned, and I would be credited for the full amount. It will just take 2-3 weeks from the time they receive the return. :( So that is what I'll be doing…..hope it works!

      I realize it's still a good deal without the macadamia chocolates….but since I did the order for the deal and don't really need it all (was just going to keep it on hand for last minutes gifts) I am going to return it. Thanks, Jenny – for all your hard work!

    • Laini M

      I had one of my free items canceled as others did. To be fair, there WAS a statement on their site that said more than one free item may be canceled. I'm learning a lesson about using multiple codes/deals that really weren't intended for me in the first place.

      I still tried to cancel since it said it's not shipping until the 12th, or a week after I placed my order. The woman on the phone said I couldn't, as it's already left THEM for another warehouse closer to me. If I don't get it by when I need it, I can pay to return.

      I understand about the just-one-freebie, but I am unhappy that it's taking a week to ship and I didn't get a confirmation email until it was too late to do anything. Wouldn't do business with them again.

    • MAYGAN00


      • Mandi

        This lady didn't realize that she just peed in a LOT of peoples Cheerios this morning! WOW! I definitely won't be doing business with them again and I will make sure all of my friends know not to as well.

    • Birdy

      My Macadamia nut chocolates were cancelled also, but I still think it is a great deal… My dad LOVES chocolate and he cannot eat nuts anyways, so i am just thankful they are still sending the truffle, because that is what i wanted anyways :o)

    • Dallis

      I place a order last week and was able to get 2 free items but was not able to use a discount code with it, I got all the items in the mail a couple days ago. When I place the order for the chocolate 2 days ago it allowed me to enter 2 free items and the 15% discount code. I got confirmation today that one of my free items can not ship. Im guessing it was because I used the discount code on top of the free items.

    • Mommyon731

      BUYER BEWARE: On the Swiss Colony order, you're order will be changed and shipped without your authorization! We were not allowed to order two free items and they will remove one of them. Hopefully you didn't buy this as a gift! I'm so embarrassed!!

      • She Coupons

        don't be embarrassed. it happened to all of us. unfortunately so.

    • Mandi

      I received an email stating it was not a valid offer and that they adjusted the order accordingly but it shows all three items in my order confirmation. We will see when it arrives… Nothing was adjusted on the total due either.

      • Aymie520

        If you click on the link it shows they deleted the macadamia nuts. I emailed them back we will see what happens.

    • Twlaughlin

      Sounds like we are all in the same boat. I placed 3 orders and the macadamian nuts got canceled on all three but the truffles still show they are shipping along with the mouse for all three!?! If you click on the link that is attached to your confirmation e-mail you will see your order summary, however there are no prices listed, I am wondering if we are all being charged more than we think.

    • Jenn_cope12

      Same thing with me. Placed an order for the 3 items, macadamia nuts got bumped. Was ordering to keep on hand for gifts, and will probably still do that, but disappointed in this company's business practice. Will NOT order from them again and will tell everyone I know not to do do business with them!!!

    • Ctcjsbag5

      We are all in the same boat! Just got my confirmation e-mail this morning advising “The Free Gift Combination You Requested Is Not A Valid Offer. We Have Adjusted Your Order Accordingly”. They should not have allowed the order to go through if one of the items was not free! Ridiculous. I am embarrassed as I ordered these and had them shipped as gifts. WILL NOT do business with Swiss Colony after this debacle!

    • Kelleyharold

      I also got the email and a really nonchalant lady on the phone when I called to cancel my order (I can't cancel). I explained that I can't simply return it after it arrives because it was shipping to someone else as a gift. She told me to tell that person so they could return it. Umm… no! I, too, am embarrassed as others mentioned. I asked to speak to a supervisor because I felt like something as major as “you are only allowed ONE free gift per year” should have been stated more clearly on the website by actually having it not allow you to put it in your cart showing as free. The whole comment about “sometimes” it may not recognize a 2nd free gift but you can let them know if you are entitled to it – they should just remove that and get the website to handle it by not accepting two free gifts. The supervisor I spoke to was very nice and sincere. He explained why the order had technically already been shipped (despite it stating 12/13 and today is 12/9) and was puzzled because he's worked there 6 years and it had always been 2 free gifts per customer. He offered to discount the price I paid on the mouse, which I accepted. However, I reiterated how disappointed I was that they would send an email stating to contact them if something was wrong with the order, but then tell me the order was already shipped and I could not cancel it or change it. He had a sense of urgency as he wanted to tell some others that there was a problem starting. He seemed a little concerned that Swiss Colony would change policy to one one free gift without notifying anyone in customer service about it, too.
      Lesson learned here… have it shipped to myself if there's ever a doubt about it!

    • Aymie520

      Called twice. First lady a little rude and very adamant and I knew wouldnt budge. Hung up and called again, spoke to another lady, she said she spoke to supervisor and “depending on inventory would see if they can go ahead and send me both.”
      I am thankful she is at least trying (or at least saying she is) and at least it's a kind of good deal.

    • Kelly

      Very disappointed as well with Swiss Colony. Macadamia nuts did not ship. They could've at least contacted us to ask which free product we wanted or the chance to cancel. Understand it's free but don't think many of us would've bought this deal if we weren't getting all three!

    • Guest

      I just received my email from Swiss Colony
      They cancelled the Macadamia nuts.
      I called them and told them to cancel the order
      At first, she tried to say they shipped it and I said the shipping date says Dec 12th on my bill and the email says to call them with any corrections
      I also told her I would contact my credit card company to not pay them
      THEN miraculously she claimed she could contact their “hub” and stop the shipment
      I think it is a law in most states that you have 3 business days to cancel an online order- if it ships before then, the company must provide a free return shipping label to you
      Try calling them again and insist that they cancel
      My understanding is that they put through an order showing 2 free items and they should honor that-that is what we agreed to pay for
      It also said you get one free item with your first order and one free item with a purchase
      If i have any issues with them I will sue them in small claims court

    • adrienne

      The phones are busy but I am going to see if they will just trade out the post paid christmas mouse for the post paid 20 count of petit fours and I will pay $2.00 more. I have to admit when I did the deal I thought how can this company not be losing money on this. So I do understand them having to cancel one of my items if that's the case. Lets remember that at the end of the day the owner of this company is still trying to make a profit to keep his/her people employed and family fed. Try to take it easy on the people who anser the phone it is Christmas!

    • adrienne

      my order has already shipped …. they had the tracking number and everything. Oh well! Hopefully those truffles taste amazing. Can't change it now.

    • She Coupons

      They aren't sending the 24 Macadamia Nut Chocolates!!!!!!!!!! Read below where it says they adjusted my order…The deal doesn't work. Atleast for me it didn't. I pasted this out of my confirmation email.

      Item Description Qty Price Sub Total
      AW1128 1/2# CHRIS MOUSE 1 $14.95 $14.95

      AG1316 FREE CHOC TRUFFLES 1 Free Free

      AG1350 FREE MAC NUT CHOCS 1 Free Free

      The Free Gift Combination You Requested Is Not A
      Valid Offer. We Have Adjusted Your Order

      • Donna_23639

        I got this same email, the same day I received my package. I had no time to cancel.

    • Erin

      I also called them and they are doing nothing about it. They said it is a rule and that this was a hoax. I explained to them that it shouldn't have let me do it in the system if their rule is 1 free item. Now it is too late. My husband thinks we should all report them to the Better Business Bureau! I am going to email Swiss Colony and explain to them that I will be reporting them and I'm also going to contact Mastercard to dispute the charges.

      • Kim

        I just called and the first girl I spoke with said there was nothing SHE could do about it, but she put me through to a superviser, who was so nice and she apoligized and said that they would send both my free items, the second free item would just be shipped seperately. But, she did not say it was a hoax, just that basically sometimes the internet messes things up.

        • Erin

          I also spoke to a supervisor and she said there are sites out there (I never mentioned SS or that I saw this on a site) that are putting out the hoax. As far as I am concerned, it was not a hoax… the site allowed the transactions to go through. I was super nice and explained that I now understand their rule is1 free, but the website should not have allowed it to work. But to me the worst part is that I have no say now. I should not be forced to take the order and I am.

    • Kristi1092

      DO NOT ORDER FROM THIS COMPANY EVER!!!!!! With my screaming children in the background I got a VERY rude customer service representative who said that “Common sense should tell me that I can't pay for one cheap item and receive 2 free items valued over $60.” I told her, “Sweetheart (Showing my southern hospitality!), I do have common sense and the website shouldn't allow the order to process with the 2 free items if they weren't for free and I should definitely not find out 2 days later that my order had been adjusted without my authorization or option to cancel and have my credit card charged anyway!” I explained I thought this was something to report to the Better Business Bureau and she rudely said as a one time courtesy she'd credit my card for the third order I place that had already processed and couldn't be canceled. I was able to cancel the other 2 thank goodness! I am in my 33rd wk of my third pregnancy and thought I was going to be put into labor I was so steamin'! Thank you Southern Savers for the deals, however, this one a dud!

    • caroline

      I did not get the macadamia nuts BUT when I called to cancel due to the change in both orders I made, a supervisor gave me 25% off both orders. I ended up paying $20 for 4 products. If you need to call, be sure to ask for a supervisor, be nice and ask for a compromise. If you send the chocolate back, they are going to just throw it away anyways so explain that you want to make it fair for both of you.

    • Cat78

      Same complaint as many have posted. I also got the confirmation e-mail today, 2 days after my order that one of my items would not ship due to an invalid offer, and it was the macadamia chocolates. I called customer service and they said there was nothing they could do, I could not cancel my order because it has already shipped. I raised a stink and they are refunding my whole order of $15 + and said I could keep the products when they arrived. Now, wouldn't it have been easier for them just to send the 2nd free product instead of giving me a FULL REFUND and telling me to keep my order? I've been ordering from Swiss Colony for several years now I am not sure if I'll order from them again.

    • She Coupons

      That's whats so aweful about this whole thing. None of us NEEDED this stuff…we were just looking for a good deal on some last minute Christmas gifts and got jipped :( Oh well….better luck next time right?

    • She Coupons

      I still LOVE Southern Savers though!!! Rock On!

    • Foxam

      Just wanted to say my order went through with flying colors! I am not a fan of macadamia nuts, but looked aorund and found a seperate code for free petitefours. All three items shipped for 12.71.

    • Missmo

      I also encountered the cancellation of free items — but I called them up & explained the situation. Initially they said, the other item they canceled was no longer available. So I said, then you should've told me that and maybe you have another item to replace that. So the lady went on talking saying they sent an email/letter (which I never got.) But since she was REALLY nice and very cordial about it (even if I felt they were making excuses I also explained the situation to her nicely:

      I said that this offer was announced in the internet & if this weren't true then at that point they should have announced on their site. They should also have set their system to automatically 'reject' 2 FREE items in the shopping cart if it was not supposed to be that way. And there was a time, during the time I was ordering, that I placed 3 free items thinking I only had 2. The system prompted me to remove one, meaning that the order system COULD detect if there were more than enough free items. So initially 2 free items were allowed. So I asked them to try & fix this. Next, when they canceled the other FREE item, they should've notified me & asked me for an option whether to go on with the order or not. So in the end, she did offer to replace the free item w/c is supposedly out of stock. And I feel that this is very nice of them. I told them that offering the free stuff is a good way of letting people try out their stuff for the first time and if I find their products to be good then I would not hesitate to reorder and even tell other people about it. :)

    • tlatt

      Canceled my order yesterday morning because they removed my free item. Got an email that it was shipped anyway. :-/

    • Kristie

      I emailed them regarding my disappointment since my macadamia nut chocolates were canceled. I hope they remedy this. It's still a great deal for the truffles, so I won't return it. They definitely will not get another order from me again unless this gets fixed.

    • The 1st call the lady was an ass and had a voice that was fading, so talked to her sup. she tried to help me by replacing the item, but by the 2nd order her sup. threatened to hang up on me and then told me in order to return the item I had to donate it to someone then give that slip to them to get my money back, I proceeded to tell them that's not whats stated on the web page. I hung up. I was never given a chance to cancel the order since it was shipped already 2 days from now (12/12/10). Then I called AGAIN using my cell and get someone who just didn't care what I said and agreed to cancel my order but it would take 3 weeks to credit my account back… wtf. So I called again using a new phone and got someone who was sooo nice and made sure my order was canceled and my refund would come in 3-4 business days. Turns out the 1st order was canceled but the second from my husband was not like I was told. So the lady talked to her sup and they are sending me all 3 items from the shipment (both free items plus item I bought) and getting my credit back from the 1st canceled order. It seems the CS from Iowa are a bunch of a-holes cause the last one I talk to wasn't from there (they have 3 call centers). So if you call Iowa hung up and try again. You want to talk to Sonya H. in the Dikieville, Wisconsin call center. She and her supervisor are angles.

    • jessica

      I called and mentioned they were cancelled and she said that was the wrong item number and that she would replace it and get them shipped right out. I asked if I was going to be charged and she said no they would be free. Very short conversation and super easy? I almost didnt call after reading all the comments.

      • You probably got Wisconsin call center on 1st try lucky you. Now I have to wait until Monday to make sure the credit is back on my account from the 1st order and then a week or so to get my 3 items shipped to me from the other order.

    • Guest

      I realize the owner of the company is trying to make money. However by having such poor customer relations, he is losing business.
      One person stated if we try their free products and like them , we may order again.
      However this is a scam. When I received my confirmation e-mail from them, it looked like all 3 items were still on there. However, when you click on their link it is ONLY THEN that you see they removed one free item and are still charging you the same amount.
      And all their lies about how they are out of stock, and it has been shipped, etc, leaves a very bad taste in your mouth- not a good idea for a food company. You can purchase delicious truffles at Trader Joe's for $2.99 a box. There were glitches on the J,C.Penney and Bath and Body Works website, but they honored those and shipped free or almost free merchandise to us.
      I think this company needs to be reported to the Better Business Bureau. It is probably illegal for them to change an order that they have charged you for without notification or your prior consent We need to watch our bank statements carefully, as I think they may just be pacifying us on the phone. I was told my order would be cancelled and a credit issued and now I have an email stating my order has shipped.

      • Erin

        I reported them to the Better Business Bureau and encourage you to do the same. There are 2 reasons of why I did it.

        1. The order was able to be processed on the website, therefore, an agreement was made between both parties.
        2. They changed my order and shipped it without my knowledge and gave me no opportunity to change or cancel my order.

        • Cmm_bama

          I am currently on hold with their customer svce. I would like to know how to report them exactly. I also feel that they have completely cheated all of us that ordered using this deal. My order went out to my grandparents with my understanding that their where getting two nice items but now they are only getting one puny item. So disappointing and they are not helpful over the phone at all even after the supervisor admitted they did make a mistake as a company. Oh well I will know to never order from them again.

    • Susan Laura

      I decided to call, too, not really expecting a replacement but I did want to voice my problem with them changing my order yet not giving me a chance to cancel. I spoke with a nice woman named Amy who told me I could choose one of 4 other free items to replace the macadamia nuts (sugar-free choc. mac. nuts, chocolate sampler, truffles or petit fours). Easy! So I do recommend giving them a call to at least ask!

    • Penniepincher

      Like everyone else, I had the same problem with my order, no macadamia nut choc. When I called, the girl I spoke with was very nice. I told her about the offer on the website, she couldn't understand where it came from, and she asked me to send her a copy of the internet page, ( via snailmail) with the offer. I also told her it was a very reputable website. She said she would go ahead and send me the macadamia nut choc. However, today I received another confirmation email stating the same thing as the first, they are not shipping the second free item, “the macadamia nut choc.” I will be sending the package back unopened when it arrives. And, of course, will not be sending any info about the offer. I told her I'm still a bit “computer illiterate”. It seems there are as many different stories about the how the CS reps handled this situation as there are CS reps.
      Also, I'm curious, we haven't heard anything from Jenny about this situation. I love Southern Savers, check it everyday, sometimes more than once.

    • Donna

      I just saw that mine did not ship like everyone else. Bummer. I don't usually buy things like this but wanted something for my family in Texas. I will be very careful with any other “good” deals.

    • autumn

      WHATEVER! Bad business – they never should have allowed the orders to go through. Most of us would not have spent $12.71 on what is probably a tiny mouse and one box of chocolates. ANYWAY, this happens every now and then when businesses do not know what they are doing or they do not expect a great deal of orders. I phoned them and the rep. was very nice but I was not told that they would send me the macadmia nut choc. like many of you are posting that you were told. I will never order from them again.

    • autumn

      I love Southern Savers. Sometimes “DEALS” don't work because businesses don't “anticipate” all outcomes.
      Really sorry for those of you who sent these directly to people as gifts.

    • chelle

      I called and was told that you are allowed 1 free gift per year.

    • Noodlehead

      We all should be contacting the Better Business Bureau. Customer service was very nice and I am sure Swiss Colony is a reputable company. But the issues with their website should be addressed. The website ordering process should not allow you to put more than what they offer free into your shopping cart. And it certainly should not ask you to confirm your order with a credit card showing those free items on your order. Had I known I was not going to be allowed those free items I would have not confirmed with a credit card. I called twice to have my orders canceled. Still not sure if that is going to happen. If it does not happen, I am contacting BBB.

      • Divagirl777

        I completely agree… they were nice when I called and honored the offer.

      • anonymous

        I filed a complaint with the Better Business Bureau because I have e-mailed them four times now and have not received a single response from them. This company has horrible customer service, as far as I'm concerned, and they will never get my business again.

        • Mommyon731

          I called them and I was being very nice. When I told them if they couldn't fix it them I would be disputing it on my credit card, they hung up on me…haha. Now, that's great customer service!

    • Kelly

      I sent an e-mail. I received a response back and they are honoring BOTH free items for me!! I checked online on my account and they have added it back.

      My suggestion would be to contact customer service if you haven't already via e-mail or their website and say that you aren't satisfied. Never know what rep you will get and they might add it back.

    • Kristie

      I got a response to the email I sent Friday and was told that it was an invalid offer for both free items. I will not be getting the second free item. It is frustrating that they offered it to some people and not others. If it was invalid, that's fine. Then they should not offer it to some and not all.

    • Buster

      im sorry but my mom works there at swiss colony and they are not offering this deal. this site is invalid so just watch out people they might being scamming you.

      • AMY

        Who might be scamming us? Southernsavers does not ask us for money. It is a “Deal” website. I follow this website beacuse it posts good deals and great coupon mathcups. If Swiss Colony was not offering this deal then why did they accept the codes and confirm my order?

    • Melissa

      I am disputing my credit card charge!!! They did not fulfill my order as I ordered.

    • Divagirl777

      They were able to call them up and ask for the deal since I was going to cancel my order. They were nice, but next time around I am going to call first, so I can talk to an actual person and double check on the deal before hand.

    • Heather

      I just talked with customer service and they state is says in red can only choose one free item. I have already received my order!

      • Addi

        Wow just got aa real b***H on the phone. I asked for her supervisor and she told me that she was the supervisor and there was no one above her. I told her yeah right. She even tried to tell me that they called me on the 8th. Ummmm no you didnt I have no missed called and no voice mails from you and even if you did call you didnt get a confirmation from me to change my order. She said I could send it back and they would credit me the money when they got it back. But I would have to pay shipping back. I said so I have to pay $10 to ship it back for you to credit me $12. I told her I would dispute with the credit card and she told me it would go against me on my credit report as an unpaid bill. I then had to explain to her no it would not. I have a confirmation with 3 items. They did not ship 3 items yet they did charge my card for original amount. She said yeah be we only charged you $12…yes thats right but I ordered 3 items and only got 2…I am so HOT right now. Not sure if I should call again and hope for someone else or just call my credit card. I also did this for my mom on her credit card (shipped to her) and now I feel bad.

    • Guest

      I called them and had my order cancelled right after they removed one free item.
      I even received an e-mail from them showing my items were cancelled.
      Yesterday I look at my credit card statement and they have posted the charge 3 days after cancellation!!! I call them and they see it is cancelled and the rep says she is transferring me to billing and it is a non- working extension. So I called my credit card company and they are removing the charge. This is a terrible company I am reporting them to the better business bureau as we all should. CHECK YOUR STATEMENTS for added charges, etc.

      • Guest

        I am replying to myself!!! I called the company again customer service connected me to billing The billing dept. then told me to contact customer service- so I said they are the one who transferred me to your billing dept.. Then in response to issuing me a credit, the billing person says she must send a memo to their credit dept. So I ask to speak to their credit dept. and she says they don't take incoming calls.
        What a bunch of nonsense and lies .

    • Janiesommers

      I just called the they arent giving me my other free box either :( And it was the one i actually wanted (the macadamia nuts) they said they only allow 1 free box per person per year…well if thats the case they never should have allowed the order to go through OR they should have contacted us and let us know. I never would have paid $12 for what i got. Not very happy.

      • Donna_23639

        That's the same thing that happened to me. And, I spent $16, because I ordered petite fours instead of the mouse. There was no explaination except that they “corrected” my order. I didn't get the 24 Macadamia Nut Chocolates. But, it went thorugh with the order just fine. I think I'll stick with Godiva for now on. Very disappointed with this company. And, they chocolates weren't that good anyways.

    • Annabell

      I just contacted the BBB. It's ridiculous this company will accept your order – wait 3 days to tell you they aren't shipping everything but charge you the same amount anyway without even asking you if you want to keep the order open after they remove 1 of 3 items. This company really is shady. I definitely plan to dispute the charge as well. Sorry, they have website problems that allow orders to go through that shouldn't. However, since they're fully aware of the “bug”, they should have sent all items or given their customers the option to cancel- NOT just send incomplete orders.

      • Aguffey27

        I completely agree! I am unhappy that I spent my money and was not informed that it would not all be sent to me after they had already shipped it and then tell me I have to ship it back if I want my money back!

    • Morgan

      I am certainly NOT trying to brag, but I ordered the mouse, truffles and petit fours and I got all three on Monday (for $12). Perhaps some of you calling the company could ask for another item to replace the macadamias? I hate to see so many people upset with such a fantastic company :(

    • Donna_23639

      It's funny how some got the two free gifts and others didn't. Kind of not fair. I also didn't get the macadamia nut chocolates. This is not cool. I emailed them, but am still waiting for a reply.
      When I ordered for Victoria's Secret, I used several codes to get free items (hipsters, T-shirt, and perfume). I received them all. I will definitely be shopping at VS. But not Swiss Colony.

    • Freemn4

      I received my item with one free gift. They took off the mac chocolates like they did with others. I called and asked if they were able to send the mac chocolates since it showed it was a valid offer on the webste when it processed my order. The lady I spoke with said she wasn't authorized to do that, but could connect me with internet dept. She offered to give me 25% off the price of the item I paid for. I accepted and thanked her. I also let her know she could pass along my feelings about how it seemed a bit unlawful what they did on their site and that it could use some changes so it doesn't hapen again to anyone else. We were both very respectful towards each other. I still don't think I would order from them in the future since this happened.

    • Charmel

      When I called I very nicely told the lady I understood they only allowed 1 free gift but that i should have been allowed to pick the gift if they were canceling one and that it makes no sense they send a confirmation email asking me to check it carefully and call with any problems only to call and be told it has shipped. She was very nice, said she would forward all my concerns to the main office. Then she said I could either donate the items and send them proof for a return of my money or she could give me half off. I chose the half off. Then she said she took 25% off and was sorry for my issues. I said you said 50% and she quickly did that. So I got 50% off both my orders. But now I have chocolate that arrived too late to give my kids teachers for their Christmas. Oh well, guess I will just set it out at Christmas.

    • Erin

      I got a response from Swiss Colony through the Better Business Bureau. Essentially, they are sending the Macadamia nuts, but they really didn't address the two reasons I contacted the BBB for which are 1) why the site allowed me to process an incorrect order and 2) why it was shipped before I was notified they had changed my order therefore not allowing me to have a chance to change it or cancel it.

    • Amanda

      So I also ordered the mouse, the macadamia nuts, and the chocolate truffles. Like the rest of you, they canceled my nuts. I received my order a few days ago and needless to say, all the truffles have been eaten (they were really good :D). I did check my bank account and saw that they had put a $1 dollar charge on my account in the beginning when i placed my order. I guess this was to see if the card would go through. But anyways, I have checked my account the past 3 days and it seems like they haven't charged me anything… this is so weird…

    • Jeannie

      I too had the mac nut chocolates removed from my order only AFTER confirmation and payment was made online. No notification before the buy was given to allow me, the consumer, to make an informed decision as whether to buy or not considering (2) items, NOT (3) for $12.71. I, like many others, contacted the company via e-mail voicing my dissatisfaction and received a reply with the same statement (the same one that I received in my confirmation e-mail AFTER transaction & payment) quoted…. “The free gift combination you requested is not a valid offer. We have adjusted your order accordingly.” I then reported Swiss Colony’s deceptive online business practice to the Better Business Bureau. Easy to do online at BBB.org And as a quick help for those who choose to report also… the address for Swiss Colony (required) is…. The Swiss Colony, Inc., 1112 7th Avenue, Monroe, WI, 53566-1364. Finding the company address on the Swiss Colony website was near impossible. Hope this helps.

    • I, too, experienced the problem of not receiving what I ordered. I contacted customer service and spoke with two unpleasant female representatives. This is what I just sent to the BBB:

      On 12/07/2010, I placed an order on http://www.swisscolony.com for these three items:
      Item # AG1350, 24 Macadamia Nut Chocolates, Qty 1
      Item # AG1316, 36 Chocolate Truffles, Qty 1
      Item # AW1128, Postpaid Chris Mouse, Qty 1

      I used a 15% off code (SCAFFL15P) for an order total of $12.71. I was able to successfully complete the order and on 12/09/2010 I was charged $12.71.

      12/12/2010, I received an email notification of the shipment. Only two items were listed, but I was not concerned because the email included the statement “The rest of your order has been or is being processed.” with another statement that said items may be shipped separately.

      12/13/2010, my order was shipped from Swiss Colony.

      12/16/2010, I received only two of the items (AG1316 and AW1128).

      12/21/2010 – Curious about the third item, I checked my order on the company website and saw a status of “Cannot ship” for the third item (AG1350). I called their customer service and was told that I could only receive 1 free item per year and that “the system” had automatically dropped one of my free items. I stated my complaint (see the two points below) but the customer service representative was not very helpful and did not offer any resolution to my complaints.

      My complaint involves two main points:
      1. I successfully placed and paid for an order for three items. The order system did not prohibit me from ordering all three items. The company did not notify me that I would not receive all three items.
      2. The company modified my order without my knowledge or consent and I did not have an opportunity to give my input before I was charged and my order was shipped.

      I am not satisfied with their service or business practices. Please advise me how to proceed.

      Shannon N. Mooney

    • Same situation here about ordering 3 items and only receiving 2, like others have experienced. I decided to send a message to the BBB, too. Here's what I said:

      On 12/07/2010, I placed an order on www swisscolony com for these three items:
      Item # AG1350, 24 Macadamia Nut Chocolates, Qty 1
      Item # AG1316, 36 Chocolate Truffles, Qty 1
      Item # AW1128, Postpaid Chris Mouse, Qty 1

      I used a 15% off code (SCAFFL15P) for an order total of $12.71. I was able to successfully complete the order and on 12/09/2010 I was charged $12.71.

      12/12/2010, I received an email notification of the shipment. Only two items were listed, but I was not concerned because the email included the statement “The rest of your order has been or is being processed.” with another statement that said items may be shipped separately.

      12/13/2010, my order was shipped from Swiss Colony.

      12/16/2010, I received only two of the items (AG1316 and AW1128).

      12/21/2010 – Curious about the third item, I checked my order on the company website and saw a status of “Cannot ship” for the third item (AG1350). I called their customer service and was told that I could only receive 1 free item per year and that “the system” had automatically dropped one of my free items. I stated my complaint (see the two points below) but the customer service representative was not very helpful and did not offer any resolution to my complaints.

      My complaint involves two main points:
      1. I successfully placed and paid for an order for three items. The order system did not prohibit me from ordering all three items. The company did not notify me that I would not receive all three items.
      2. The company modified my order without my knowledge or consent and I did not have an opportunity to give my input before I was charged and my order was shipped.

      I am not satisfied with their service or business practices. Please advise me how to proceed.

      Shannon N. Mooney

    • Jpvedder

      I contacted the company and after being told they could not do anything, I asked ot speak to a supervisor. I never had to speak to a supervisor, because they credit my account for the full amount paid. I still get to keep the chocolates. though i still will not recieve these until after Christmas I am excited to get them free. I guess it was worth the hassel. I never asked for a free order. I just wanted to receive all of the ordered items and receive them in a reasonable time frame. I ordered on the 8th, but I am not scheduled ot get them until the 27th.