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Coupon Abbreviations
  • SC = Store Coupon
  • MC = Manufacturer Coupon
  • SS = Smart Source
  • RP = Red Plum
  • PG = Proctor and Gamble
Coupon Terms
  • WYB = When You Buy
  • B1G1 = Buy One Get One Free
  • .75/1 = 75 cents off one item
  • .75/3 = 75 cents off three items
  • EXP = Expiration Date

Going Nuts? I can help you understand coupon terms and abbreviations

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bi-lo coupon policy

Starting June 1st Bi-Lo is updating their corporate coupon policy.  You may find though that stores are already educated and running on the new policy this week so be ready.  Before you panic there are only two changes to the policy that are bad, and all the rest are awesome additions!

I’m a get the bad over with kinda girl… so lets go there first.

Negative Changes

“To ensure product availability for all customers, BI-LO limits redemption to (5) five like coupons for the same item in the same transaction. For example, if you have six of the same coupon and have purchased six items, we will only accept five of the coupons.”

Note that this isn’t 5 will double, this is 5 like can be used.  What does that mean?  If you saw a great deal and wanted to get 6 of it, you would only be able to use 5 coupons.  You are still able to buy other things and use coupons on them, just no more than 5 of any one item.    They are not the first store to make such limits.  Kroger only allows 2 like printable coupons, and Harris Teeter only takes 3 like coupons.

Possible Room for Interpretation:
What if I have 6 coupons but they aren’t all alike in discount or where they came from.  Ex: I have (2) .50/1 (2) $1 off and (1) $1.50/2.

“Coupons may only be used for products that are currently on-hand at the store location.”

You are not allowed to use coupons on a special order and possibly with a rain check?  This one have a lot of grey area at the store level on what it means.  Odds are you’ll each find that your store interprets it differently.

Problems Here:
Yeah, I have a lot of issues with this one.  So many that in writing this I rewrote this paragraph 5 times.  My biggest issue will be if they don’t allow coupons on a raincheck.  There is no longer reason to every denying using a manufacturer coupon so I’m not sure what the plan is here.  In general their hope is to decrease special orders and people that are buying tons of the same item. (Also not logical to care if they are special ordering it and not reducing in-store inventory).

As a whole for those of us only getting enough for six weeks (remember it will come on sale again…) the 5 limit is probably fine.  There are moments that I may get more than 5 of Pop Tarts and other items, that will take some getting used to or multiple trips.

Positive Changes

They have put a lot of effort into really spelling out the competitor coupon part of the policy which is awesome.  Before you could only use a competitor coupon on a specific item that they sold.

Now you can:

  • Use a house brand coupon on a house brand item.  Ex:
    -$1.50 off Ball Park franks, 12-24 oz AND Publix hot dog buns Publix Grilling Season flyer
  • Use a coupon off your total purchase.  Think of the awesome $10 off $50 grocery coupon from the Target flyer last week…

They have also made an addition to the stores accepted.  First they added “Competitors may include but are not limited to” perfect because it means your store can add to the list if you have other stores in your area.  Second it clearly added Family Dollar and Dollar General.  These were not accepted by many stores under the old policy.  They put out coupons every week for $5 off any $25 purchase!!

In the end I’m happy.  I may be slightly annoyed a few times by having to do more than one transaction or trip, but having more competitor coupons to use completely makes up for it!

    • Donna

      I agree with you. I would rather have the $ amt off total competitor coupons accepted.

    • Guest

      If this “only 5 like coupons” spreads to Winn-Dixie, the “true BOGO” people will have to settle for four items instead of five if using coupons.

    • Jennifer

      I don’t mind the limit to 5 like coupons. I didn’t buy that much hardly any way. I don’t like the no coupons on rainchecks. That’s why I got rainchecks–cause they were out & I had a coupon. OH well, I’ll take those since they added Family Dollar & Dollar General as competitors. I’ve wanted to use those from the get go!!!!!

      • Jennifer

        Also don’t like that you can’t stack with your ecoupons….

        • Jennifer

          oppps…..they called out using coupons on the free items in the meal deal. I do that too. Yikes…

          • Angela Milhouse Adams

            I have NEVER used a coupon for the FREE items on a BiLo deal. I did 4 of the transactions this week. I only used 8 of the shampoo coupons……..for a total of 16.00. It doesn’t make logical sense……….how you could use a coupon on the free stuff

            • dashcoupons

              you can use a coupon for any item scanned through the register, free or not. Well, you used to be able too. That is the policy they have changed, however, the text clearly says “meal deal” and nothing more.

    • Lana

      One competitor coupon change that I don’t like is that you can only use one like coupon. This AM I used 4 Lawry’s marinade Publix coupons and I will not be able to do so in the future.

    • snowdogmom

      Seems Jenny missed some other changes I consider bad. No more stacking paper and ecoupons (ZVRs). Limit to 1 on competitor coupons for like items. Limit of 10 total competitor Q’s. Our Bi-Lo has been taking $ off total order competitor Q’s for a long time so that is not a bonus for us. Overall there are more bad changes here than good for what we have been used to.

      • beckster

        The ZVR’s kind of slipped off mine about 2 months ago. They would tell the clerk that I had already used coupon. :( I guess I’ll pull them unless they are better or I don’t have manufacturer cpn. I don’t know if it is worth the work.

        • pdnr

          That’s going to be a real hassle. I save e-coupons as soon as I see them. Now before I shop at Bi-Lo, I’ll have to check and be sure to delete it if my paper coupon is better. Then I’ll have to come back and add the e-coupon back once I get home. And sometimes they may no longer be available to save once you delete them.

      • Meliisa

        We’re did you see you can only use 1 competitor coupon? Not seeing the new policy stating this?

        • Erin Ciferri

          It says you can use only 1 like competitor coupon and only 10 competitor coupons per order. Also if the rain check thing becomes reality I doubt I’ll shop there very much, Publix here I come!!!!!!

          • kaoscasa

            Keep in mind, Publix has higher overall prices.

            • Kristina

              Not really if you make a habit of shopping the sales. They have at on of B1G1 free and store coupons. Plus Publix is more coupon friendly and better with rain checks.

            • pdnr

              When Publix has BOGO sales, I’ve often found them much lower than Bi-Lo’s BOGO sales.

            • Lana

              Bi-Lo in my area has higher prices on regularly priced items. Significantly higher in many cases.

            • snowdogmom

              Not in my area. Publix’s regular prices are mostly cheaper. Example Mueller’s pasta is $1.41 at Publix and $1.88 at Bi-Lo. That’s a big difference!

      • Heather M.

        This kind of happened to me over the weekend. I had the Beneful treats $4/2 and $1.75/1 Bi-lo e-coupons (ZVRs) and printed manufacturer coupons. I bought a total of 3 boxes at $4.28 each. The system processed both the $4/2 and $1.75/1 e-coupons (ZVRs) and the $1.75/1 printed coupon. But, when the cashier scanned the $4/2 printed coupon, the system beeped at him and said I had already used the coupon electronically. I told him I should be able to use an e-coupon and the printed coupon, so he had a manager come over and authorize it. It looks like Bi-lo is starting this on some of the ZVRs already.

      • Guest

        The only other change was the stacking. The competitor limit has been 10 since the last coupon policy update!

        • snowdogmom

          I thought previously the limit of 10 competitor was 10 “like” Q’s. I have used 10 competitor q’s for the same product, like 10 for Hellman’s Mayo. Then used competitor q’s for other items in the same transaction. Now I’m thinking the new policy is saying it’s 10 total competitor q’s for any items in your transaction. Could be wrong. Policy is not that clear.

        • Carrie Miller

          Yes, I will be missing all of those perks also with my BiLo if they decide to adhere to them:( The way I understood it and the way my store did it, was it was a total of 10 competitors per transaction regardless of what they were for, BUT those 10 could be all the same Q for the same item that you have 10 of.

    • Rachel

      so does this mean we can use my essentials store coupons??? like $1 off my essentials butter…and use it to get bi-lo store brand?

    • beckster

      Thanks, Jenny. My daughter works in my local Bi Lo. I am entitled to use her employee Bonus Card and 10% off once a week. :) I did not know they were in the process of coupon change. Overall, I am okay with the changes. I like the changes to competitiors coupons. :) My daughter works U-scan in her store and tells me of people who come in with extremely large coupon orders through U-scan in hopes of bypassing scrutiny. All I can say, is: people, be honest, manufacturers coupons are a given way of saving. The extras the stores do are a blessing to us, they could always take some of these extras away. It’s not hard to save, it just feels real good when you know you’ve done it with a clear conscience. I’m just saying. :)

    • Paullet Weaver Maleckar

      does this mean walgreen’s register rewards would be accepted?

      • robin pedigo

        Walgreen’s register rewards is considered a manufacture coupon. They should still take it. :)

    • Sonya

      My Bilo specifically told us they would no longer accept the Family Dollar q’s. What in the world?

    • Glamours29

      BI-LO just increased Publix’s business! Some people work long hours and most of the week and as many people that coupon in my area, there won’t be anything left. Crazy you can’t use coupon’s on rain checks. Will not be shopping there as often. I have also gotten expired stuff 3 times in just a couple weeks from BI-LO.

      • Jennifer Fletcher

        I agree with you! Publix will be getting all my business now.

        • gabrown

          I am sure Publix will be changin soon also

      • Guest

        I’ve gotten expired items too and agree w/previous poster that bi-lo prices have risen dramatically.

    • couponpalooza

      I don’t see how you can’t use coupons for rain checks. Seems like it’s just saying you can’t use it if they don’t have it at the time you are shopping. (Like pre ordering and paying ahead of time.)that’s just Jenny saying it might mean that. Always check with your store before assuming.

    • Caitie Brooke Kirkland

      on the 5/25 is that before or after coupons????

      • tiffany

        5/25 would be given before any other coupons!

    • Cheryl

      The cashier I had told me he didn’t know for sure if they were going to go to a limit per transaction (like Lowes or harris Teeter’s 20) but said changes would be set soon, and to keep an eye out for the new policy. He gave me a copy when I left, but I really only saw where they changed how many like items you can buy, took away the ecoupon extras and added store’s off coupons. Looked pretty much the same so I’m hoping since I drive an hour to get there, it will still be worth it..Love going there though…..

    • Crystal

      It’s BS that you can’t use coupons on rainchecks i mean obviously i am getting a raincheck because they ran out and if they had it i would be able to use my coupon so that makes no sense at all!!!!!!!!!!!

    • Sonya

      My BiLo store wouldn’t let my friend use her coupons on the (free) items this week on the VS deal where you get the shaving cream, secret, crest, and hand soap for free. They said it was because of a new coupon policy change and the fact that you get those items “free.” All she could use was her VS coupons and that was it.

      • Sonya

        I also just noticed on my receipt that the double coupons are not always doubling the full amount…like .50 should double .50 but it only doubled for the amount of .41…what is that all about? Has anyone else noticed that?

        • jayarray

          Mine did that in simpsonville and manager fixed

        • Angela Milhouse Adams

          I had a .50 off coupon today but it only double to .47……..the total price of the item was .97

        • Crystal

          That was most likely a free item. Mine did that last week. It was $0.99, and when my $0.50 coupon doubled, it came off as the original $0.50 and another $0.49, so the total ended up being $0.99 off rather than taking the full $1 off. Their policy does state that they don’t allow overage or cash back, so your item was probably free after the coupon, and it was just automatically adjusted rather than giving you overage.

    • Ashley

      I’m lost bc I cannot not find the policy anywhere where do I go to find the new policy bc when I click on the link above it pulls up the old policy n I would like to read it for myself n have a copy too thanks

      • Crystal

        On the Bi-Lo website, under “Ways to Save”, click “Coupons”. Scroll down toward the bottom of that page until you see “Read the terms”. That should take you to it.

      • Crystal

        On the Bi-Lo website, under “Ways to Save”, click “Coupons”. Scroll down toward the bottom of that page until you see “Read the terms”. That should take you to it.

      • dashcoupons

        The link above is the new policy…the date at the end reads “effective June 1, 2014”

    • pdnr

      Recently I’ve had problems with using both Bi-lo e-coupons and paper coupons. I had contacted Bi-lo on Facebook and they told me they accepted both so I printed that out and showed it to the manager who then overrode the system to get it to accept both. That’s been a pain having to get the manager each time and I’ve passed on a few deals because it wasn’t worth the trouble. Is that policy going to change?

      • pdnr

        Just read the policy and #12 answers my question. I guess that means if you’ve got a better paper coupon, you’ve got to delete the e-coupon unless you’re buying multiple items and can use both. What a pain! Using both coupons was a big reason for shopping at Bi-lo.

        • msfixitrn

          Also remember that the e-Q does NOT double like paper Q’s

    • suzane carter

      My own Bi-Lo retailer probably would not enable my pal employ the woman’s discount codes on the (free) objects this specific 1 week on the OR offer wherever you obtain this shaving ointment, secret, crest, along with hand cleansing soap for free. That they stated it had been because of a new coupon insurance plan modify along with the fact that you obtain these objects “free. inch Almost all your lover can use was the woman’s OR discount codes and this was that. Bi-Lo Coupon Policy Update

    • maehingo


    • Teresa H.

      they still tell me ,even after the policy changes, that they will accept any competitors coupon as long as its a MANUFACTURERS coupon. Example….it can say use only at walmarts but its a manufacturers coupon, bilo will accept it. BUT if it says .use only at walmart and its a store coupon , bilo won’t accept it..

    • couponmama3

      I’m ok with the limit of 5 like coupons…REALLY don’t like the idea of not being able to use a coupon on a rain check item. I never get rain checks at Ingles because they’re so inept at processing them, and forget using a coupon with a rain check! Our local BiLo has always been cool with rain checks & coupon friendly, hope that doesn’t change. :(

    • Lillian

      I was recently informed that the BI-LO e-coupons are considered to be manufacture coupons and therefore we can no longer stack other coupons when redeeming the e-coupons. EX: e-coupon $1.50 off Dove soap 6 pack and stack a clipped manufacture coupon of any amount. The e-coupons were always thought to be bi-lo store coupons but now they are stating they are not. Does anyone have clarification on this issue?

      • Guest

        Actually the e-coupons have always been manufacturer coupons. It has just been policy of some stores like Bi-Lo and Harris Teeter to allow stacking of e-Coupons and paper mfg. coupons. Publix has never allowed stacking of their e-Coupons and paper mfg. coupons. Now apparently Bi-Lo is changing their policy to only allow one or the other.

        • Lillian

          They told me at the store that they could not redeem both coupons. I just wanted to laugh but I held my composer. The manufactures have no idea who is redeeming an e-coupon with a paper coupon therefore it should not be an issue. Since BI-LO would be reimbursed(so they say) for the e-coupon and the paper coupon, it shouldn’t be a problem. Oh well, I will now have to be even more careful with my coupons and stores. I drive 22 miles one way just to shop at BI-LO and I pass all kinds of grocery stores to do it. I guess it’s time to re-evaluate BI-LO.

    • lorie

      This question is for Jenny and the Ole Pro Shoppers! I’ve only been couponing for a short while and only at the drug stores. I need to start shopping at the grocery stores but with all these coupon policy’s and other store issues I stay confused and honestly too terrified to choose. I need help from “The Best Of The Best”. My only choice of grocery stores (cause of where I live) are Harris Teeter, Bi-Lo, Food Lion or Walmart (They’re all an 80 mile trip for me). Looking at all the good and bad issues with these stores……. where would you pick to shop and why? Thank you in advance for taking the time out to help a Newbie. God Bless.

      • Lana

        I would look at the ads each week and pick two stores based on the sales that week. That is how I do it with all of my stores only 6-9 miles away. All of the stores have good and bad sale weeks so I am not store loyal but rather sale loyal.

      • Me

        80 mile trip!!! Wow, you might consider supplementing with farmers market foods (if you have them) and Amazon (They have a new pantry box thing, sometimes you can get awesome deals, sometimes not so much). Alot of extreme couponers I know go out multiple times per week. 80 miles with our E-350 would be about $20 gas each time. I personally only use printables, I miss quite a few “great” sales, but, get a lot of “good” sales. Between all those I would choose HT or BL. With BL being the majority of trips. I agree with the previous poster look before you go.

    • keith harden

      There is a negativity with the E-coupon/Manufacturer Coupon policy that has changed. Up until 6/1/2014, they will take a E-coupon with a Manufacturer, competitor, and a store. The buy out or merge with Winn Dixie has been a bittersweet relationship for the consumer. First, this does negate a sour note for faithful Bi-Lo consumers who have shopped at their store for many years. The prices since the merger has increased. This is the reason why Winn Dixie could never make it in this market in the first place. They where here once and moved out. Came back again – and moved back out. I went there today with my e-coupon list and a stack of manufacturer coupons. I was surprised to find out that no e-coupons came off my receipt. While the store manager was helpful and took care of the problem I feel this might be a problem that will escalate into an issue with many people who have trusted BiLo and used their store for groceries. One of the things I have noticed is that the prices have escalated tremendously, Especially in the Health and Beauty Department. There will be no way I will be able to patronize or ship in that section with the highly ridiculous prices. On a more positive note the Meat Department does have a better quality of beef. I am happy to see the added competitors such as Rite Aid, CVS, Family Dollar and Dollar General – along with the $5 off $25 at Dollar General. We will see how this works out for them. I hope it doesn’t compromise my decision to shop elsewhere where I can get a price match along with using a coupon. I am lucky in the fact that in a three mile radius I can shop at Ingles, Publix, Walgreens, CVS, Rite Aid, Dollar General, Family Dollar, Earthfare, Fresh Market, Super Target, and Super Walmart. I will reorganize my shopping plans accordingly.

    • jensqps

      I am very excited that they will be accepting Dollar General (DG).. Lately I can’t figure out how to print the $5 off of $25 DG coupon. I see the add but when I click on it then I pop over to where all the coupons are but I can’t find the $5 o of $25 to print that specific one. Anyone else having this problem and how do you find the $5 off $25 to print it? Thanks!

      • Rachel

        Mine does that too. If you open an incognito (chrome) window it will work!

        • jensqps


    • Meme007

      On the ruling they will not accept coupons on raincheck items, is it possible they inadvertantly left out the word “expired”? Publix will write on the coupon or the raincheck to use the coupons if expired. Sometimes they staple the two together. Otherwise, I agree with Jenny. There is absolutely no reasonable explanation for not accepting coupons with raincheck items.

    • savin’andgivin’

      This is a guess on the limit 5 coupons. A few years ago, I had conversations with both BiLo corporate and Smart Source corporate. Smart Source was having issue with what they call “Gang Cutting.” Basically it means someone who has multiple copies of the newspaper and they cut coupons out together so the coupons have the exact same cut lines. This leads them to think coupons are being bought and sold and they refuse to reimburse the store when coupons are flagged in the redemption process for this “offense.” I tried and tried to explain to S.S. that at the time, I legitimately purchased multiple copies of the newspaper myself and cut them out in that manner. They really seemed to not understand or care about my point and kept saying that was their policy and way of protecting themselves against coupon fraud. BiLo corporate had issue since they weren’t being reimbursed for the coupons. At my local store, they’d started “recutting” some of the coupons after shoppers used them to avoid the whole situation. I’m wondering if this is BiLo’s response.

    • Me

      We don’t have a Bilo…but, I was told by Kroger…the reason they don’t like using coupons on raincheck and special items….. “People will go around on the last day of the sale. Figure out what is out of stock. Get a raincheck, go home order coupons. Ordering coupons is illegal. They don’t want to be a part of encouraging illegal activity. Plus, rainchecks cost them too much money. The time it takes for the customer service to give them out (verify no stock, verify it is on sale, and write it), it takes too much time for cashier to redeem them. And when we asked those redeeming what they were buying all those special orders, just to donate. All of our manufacturers set aside money to donate, coupons and sales are meant for average consumer.” **This was from a manager over the local Krogers here.**

      • Guest

        Ordering coupons is illegal? If that’s true how can there be so many sites devoted to only selling coupons or whole inserts?

        • uhygt

          ordering coupons is illegal but you can kill your unborn child-this country is crazy!

        • Me

          If you look on the bottom of most coupons “not to be sold/transferred” is where he said they got that. The coupon ordering sites are saying you are paying for their time to “cut them out”.

      • sarahocarroll

        It’s not illegal… Your paying for the time & energy for the clipper to cut them (which is understandable since they usually come in groups of 10-20… This is a cop out on Kroger part… They’re obviously lazy. They could easily calculate the number of rain checks redeemed, per item, & use that info to determine how many to order next time. They’re basically saying that they would rather make the same amount if money everyday than possibly make more. From a business perspective, that’s suicide. With this kind if policy, they’ll be extinct (they already are where I live)

    • pdnr

      I’ve come to the conclusion that Bi-lo really doesn’t mind losing shoppers like me and several of you. I don’t shop there often but only when they have really great sales, matched with e-coupons, manufacturer, store and/or competitor coupons or a very good sale on meat, produce or dairy. So they’re not making much profit off of me. It’s not going to be worth driving a few extra miles when I can only use 1 like competitor coupon and can’t combine an e-coupon and paper coupon.

      • sarahocarroll

        Wait, I’m confused…. Where does it say that Bi-lo will no longer allow stacking?

        • pdnr

          You can still stack a competitor or store coupon with a manufacturer coupon, however, you can no longer stack an e-coupon with a paper manufacturer coupon. Also you can only use one like competitor coupon so if you want to buy 2 of the same item, you can now only use one competitor coupon.

    • Bev

      Several questions. Can I use a register reward for say $2.00 off your next order from Walgreens? Also, my Bi-lo would only allow the $5.00 off $25.00 after all my other coupons were processed. Someone said in the comment section that this was before coupons, which would be great. Has this changed? Also, even though the policy says 10 competitors coupons,(they said this was like items) my Bi-lo only allowed $10.00 off total competitors coupons. Hope this has changed. It doesn’t take long to reach $10.00 off when you use the $5.00 off coupon.

      • A

        I always hand them the $5 off $25 before I give them any other coupons. So it always works for me

      • Justin

        My Bi-Lo doesn’t accept $ off total purchase coupons. I was told it can only be $ off a specific item.

    • Ted

      Jenny, was this overlooked?
      Looks like you can only use 1 LIKE COMPETITOR COUPON.

      BI-LO accepts up to (10) ten local competitor coupons, ONE COUPON PER LIKE ITEM, per visit. If multiple like items are purchased, only one
      competitor coupon may be redeemed for that item per visit.

      That looks like it should fall under BAD NEWS!!!!! :(

      • reynoldsja

        This was already part of the coupon policy. This is not new. My Bi-Lo already adheres to this rule.

      • Carrie Miller

        Hmm, my store here in town still allowed more than 1 “like” competitor coupon, so if my store adheres to this rule this time around, its DEF gonna be a bummer:( Also…my store also allowed us to stack EQ’s on top of MQ’s, so again…this will be a bummer if this stops as well:(

      • GrocerySaver

        Actually Ted, to my knowledge that has always been the case since they started taking competitor coupons. You were allowed to use 1 per like item. To Bi-Lo a competitor coupon works just like their store coupons. It’s a one time discount typically on 1 item. If you get a Bi-Lo store coupon for $1 off Bread you typically can’t take 4 of them to the store and buy 4 loaves of bread using the 4 bi-lo coupons. Most of them say 1 per customer/transaction/like item etc. So they apply the same rule to competitor coupons. This is not actually a change in policy. I’m aware some stores broke the rules and allowed customers either multiple transactions or to use multiple competitor coupons for the same like items but they technically weren’t supposed to be doing it.

      • Tarabug

        What confuses me is it says per like item. What if you have a competitor for huggies diapers /swimmers/ and pull-ups. Yes they are all by huggies but they all are different items. The managers at my store say that means 1 per like item and those are like items but I don’t feel like they are if I buy 1 of each why can’t I use 3 competitors? After all they are for 3 different uses! One manager actually told me that it means 1 like coupon not like item even though the policy states like item. I think they just make up their own rules as they go along.

    • Jennifer

      I recently took a trip to my Bi-Lo where they were having a small meeting regarding the new coupon policy. The manager had a large poster showing they would NOT accept Dollar General coupons and even had a picture of the Dollar General coupon that had previously been accepted by a cashier.

    • Samantha

      As far as the statement “Coupons may only be used for products that are currently on-hand at the store location.”, I’m not sure why this is being interpreted that you can’t use a coupon on a raincheck. When you redeem a raincheck, you are buying an item that is obviously now on-hand at the store, the raincheck only insures that you get the sale price. I really don’t understand what they mean by that statement, but the argument can be made that the item is physically there so you are allowed by their own policy to use coupons. Also, I left BiLo a little while ago and nobody there had heard anything about a coupon policy change.

    • bandiane

      How about on BOGO can you still use 2 coupons?

      • M

        The way Bi-Lo handles BOGO items, you should still be able to use two coupons. One item isn’t technically free, they are both half off.

    • Mike Mayne

      The Bi-Lo @ Hillcrest @ Sptbg. has had some turnover recently…I had all but stopped going because of the poor customer service & coupon ignorance. They stopped stacking w/e-coupons months ago. They will only allow $5/$25 after all other coupons & make a huge deal out of using store + man. that equals an overage…not adjusting it down to not allow the overage…just flat not accepting..the 5 limit=no big deal..the $5/$25=not worth it if after other q’s. They also keep a lot of expired items-must be careful. The raincheck thing may be a problem because they’re never well stocked. Luckily the awesome Publix is 1/4 mi. away. The Gaffney store’s 1000 x better, but they do not consider Publix a competitor(none in town). Needless to say, this new news KEEPS Publix on top for savers–although I’ll choose even the bad Bi-Lo’s 100/100 over my friendly hometown rude ripoffs @ Walmart. Ingle’s is creeping up on Bi-lo–though NOT in Gaffney…and F.Lion is still NOT in the conversation.

      • BrandyR

        I live in Gaffney & refuse to shop at the bilo. They always gave me a hard time about my coupons. I shop at the bilo on 3140 Fernwood Dr now. They take all my $ off purchase coupons first. The only problem I have had was stuff not ringing up right.

    • Pamela Barbee

      Item 5 on the new coupon policy reads BI-LO will accept one manufacturer coupon and either a BI-LO store coupon or a competitor coupon for the same item. So I take this to mean they will still take a manufacturer coupon (and being the KEY WORD) either a Bi-Lo store coupon of a competitor’s coupon for the same item. Which would mean they will still take up to 2 coupons off the same item.

      • GrocerySaver

        Yep that’s how I’ve read that as well. I’m pretty sure that wording has been in their policy for some time now. So stacking is still a go just not so much with ecoupons.

    • Sarah

      I am waiting to see what happens to my Harveys after Saturday. Some stores in the area have been taken over and become bilo others like mine have been bought out by bilo but will function as bilos according to store manager. Going to be interesting to see if the coupon policy will be the same.

    • BrandyR

      I asked the manager at my bilo today about the new policy and this is what I was told.

      1. Coupons will be excepted with rain checks. However you won’t be able to get a rain check or use coupons if you already bought a lot of that item.
      2. The $$$ off a $$$ purchase (-$5/$25 DG) will not be accepted anymore, which contradicts what the online policy states. When I brought this up to the manager he seemed to get irritated and said that they don’t know much about it and that they should have more information about it when it starts.

      Here it is 2 days before the policy goes into effect and management doesn’t know much about it! I will make sure to do my shopping Saturday. Hopefully they will have it figured out before my next trip.

      • lovetosave

        I always go straight to customer service first thing when I go in and ask about iffy coupons -if manager says yes- I get it -if not I don’t get it.it takes less time when you get to the cashier this way.

        • GrocerySaver

          I agree and most of the times managers appreciate you asking first instead of causing an issue at checkout that delays other customers. It’s just common courtesy.

      • GrocerySaver

        Stores here in Chattanooga haven’t taken $ off $$ amount coupons for a couple years now. So if they do start back that would be a nice bonus. Again I see that most managers are going to make independent decisions about these based on the costs their stores incur from these discounts.

    • Lisha R

      You didn’t mention the fact that they are no longer accepting coupons on on the meal deals “free” items or the fact that they aren’t accepting coupons if there is a bi-lo ecoupon for that item.

      • GrocerySaver

        Most stores were supposed to have stopped taking coupons off the “free” items from meal deals a couple years ago. I’ve heard some continued to take them but most of the registers were updated to prevent that quite some time ago.

        The e-coupon thing is newer but has been around in some areas for weeks or months even before the new coupon policy.

    • Rachel

      Question! My BiLo said they were only accepting 10 printed coupons! Is this part of policy or is it more like the employees don’t KNOW the policy!? I think I ‘ll print it off and take it with next time just to be safe!! I am a printed coupon kinda girl and I never use more than 2 four at the most…if I use my mom’s computer.

      • jessicaenggren

        my BiLo said they are not allowed to take more than 10 competitor Qs

    • mcleodsc

      I am reading where BI-LO will accept the Dollar General 5off 25 coupon then I am reading where BI-LO will NOT accept the Dollar General 5 off 25 coupon. Jenny do you know which is true? Also I am looking for some clarification as to which stores are considered competitor stores. I love that Publix has it in print at each store which stores are competitors. One more question-what about CVS ECB’s and WAGS Register Rewards-does the new policy cover them? Accepted or not?

    • Lillian

      Here’s the answer in a nut shell for many of the questions or concerns about what your store may or may not do about coupons.

      “1. Store Management has the right to accept, decline or limit the use of any coupon(s).”

      Regardless what the policy states, the individual store can change the policy as it suits their store needs. For example: My store “BI-LO” @ New Hope Road in Gastonia, has NEVER taken the 5/25.00 style coupons. They have always stated it had to be a specific item.
      They have always been good about honoring the stacking policy and usually pretty good about working with the printed coupons as well even if they wouldn’t scan(because of their system) they would enter it manually somehow. Rain checks have never been an issue, but now they are telling us they are only good for 30 or 60 days. They said that has always been a policy they just never enforced it. Not one of my rain checks have an expiration date on it but they all have the date that I got the rain check. I did not see anything about that in the policy that I recall.

      The problem basically is that management can change the policy and that makes it hard and confusing for couponers to deal with. By the way, Wallie World has the same statement in their policy as well.

      Legal couponers are dealing with the fallout of fraudulent users, “extreme couponing show” and those who just don’t bother to read their coupons and follow rules. This is costing all of us in one way or another. I suspect before it is all over, there will be even greater restrictions on coupon use. Couponing used to be enjoyable and fun but now I am considered to be a criminal by the stores because of the extreme situations and couponers who have scammed the stores.

      After couponing for 31 years LEGALLY, I ask myself, “Is couponing still worth the time and trouble?”

      • A

        Hi Lillian.
        I also shop at the same Bilo in Gastonia. I used some $5/25 before. But not in a long time. They wouldn’t take them anymore.

        But today I went there and I had $10 in coupons that did not come off. One of them was a e coupon. The manager said I could not use an e coupon and a competitor on the same item with the new policy. It does not say that or am I missing something.I some times feel the same way about couponing.

    • peggy

      Tried to use $5 off $25 at BiIo in Newton/Conover, NC and the cashier took it to desk and came back and said it had to be off one item :(

      • Saver

        What store was the $5 off $25 for?

        • peggy

          Oh sorry it was from Dollar General.

      • ieshia

        that should be $5 of your total purchase of $25 or more like they do at dollar general

      • lovetosave

        I went sat to same store in conover and they accepted the dol gen 5 off 25.bi lo rules!!!

    • Stacy Harkins

      I was told by the place I buy my papers from that within 5 years the AJC would not be putting coupons in their papers anymore. I think the Manufacturers are trying to go green. That would kinda explain the e-coupons and paper not working together. They want us to pick one or the other. I choose paper, bigger value and they double.

    • Stacy Harkins

      Did no one else notice that only 60 cent and under now double. Totally messing me up. It will take a while to adjust, but adjust I will. I do believe that Rite-Aid went through this same kind of change a while back, I still shop there just have to change tactics. The only groc. stores in my area are Ingles (no way I shop there) except for awesome deals. BI-LO and Walmart. Face it people part of the fun of shopping with coupons is the challenge right so now it gets better when you figure out how to still get the deals.

      • GrocerySaver

        As for the 60 cents and under doubling that’s always been the policy here in Chattanooga, TN. But I do know that some areas still get up to 99 cents doubled. That is still in the policy but it varies by store location.

    • Stacy Harkins

      Did no one else notice that only 60 cent and under now double. Totally messing me up. It will take a while to adjust, but adjust I will. I do believe that Rite-Aid went through this same kind of change a while back, I still shop there just have to change tactics. The only groc. stores in my area are Ingles (no way I shop there) except for awesome deals. BI-LO and Walmart. Face it people part of the fun of shopping with coupons is the challenge right so now it gets better when you figure out how to still get the deals.

    • Lillian

      When in doubt as to the store policy, always be ready. I carry two binders, food & non-food and in each binder I have updated coupon policies for every store that I shop. When a question comes up I usually refer back to the policy and if we still don’t have an agreement or understanding I end up calling customer services for clarifications. I have called Walmart at least once and was very quickly contacted by the store management to investigate the issue. It does pay to call their superiors providing that you maintain a respectful attitude. Remembers stores do not have to accept coupons or even double them. With the new policies at bi-lo and now walgreens, it is just going to take time for everyone to come up to speed. Take the time to read and print off the policies for your stores, it does make it a less stressful shopping experience if you go in educated and prepared.

    • JessicaO1981

      I was just at my Bi-Lo in Honea Path. I was told that as of June 9th they will only accept 5 internet printed coupons, AND that they will no longer manually enter the ones that don’t scan (which so far since I started couponing 2 weeks ago, has been almost ALL of them!). UGH! The next closest to me is Ingles in Belton and that’s still 20 minutes from my house.

      • F

        I went to Bilo last night and the cashier told me that they will no longer take ones that don’t scan also. (Almost all of my printable don’t scan. And I have a lot of them. ) A couple of mine didn’t scan last night so she handed them back to me. It’s frustrating to shop there anymore.

    • Tina Johnson Letteer

      I was at Bi-Lo today and the cashier took a $5 off $25 from Dollar General and a $5 off $15 from Target. No questions asked.

    • keith harden

      All I see is there old policy on their website

      • Crystal

        They pulled the new policy. When someone asked about it on their Facebook page, they said it would be back up June 9. Someone else on here mentioned something about their store telling them that as of June 9, they would only accept 5 printed coupons total, so I’m thinking maybe they are updating the policy again.

        • K

          I was at my local store the other day. They had a coupon policy at the entrance of the store that said effected June 9. But I didn’t have a chance to look at it.

    • Michelle

      I went to the local BILO here in Chattanooga yesterday and the manager said they had no idea they had a new coupon policy that they have not been told of any changes. Also when I called customer service I was told they have not been trained on any new policy. Strange that at the corporate level and the manager of the store had no idea.He thought maybe it is only being tested in some areas but not here in Tennessee. Can anyone help on this? Why would a store have no idea and no information?

      • Lan

        The one on east brainerd is educated on the new policy and counted my like coupons before ringing me up

        • Michelle

          Hi Lan
          I went to the one on Shallowford and Lee Hwy and they had no idea.
          I really think I am going to be more of Publix and Target girl. Have already crossed Walmart off my list since they will not override.

    • felicia

      my store told me that they would no longer allow you to do separate transactions to use competitor coupons

    • felicia

      my store told me that they would no longer allow you to do separate transactions to use competitor coupons

      • felicia

        is that on the new coupon policy (per person per day)?

      • GrocerySaver

        That doesn’t totally surprise me. After all in reality they have long had a policy that limited those types of transactions typically to one per customer/day etc. However, some cashiers and managers have been nice enough in the past to allow multiple transactions to assist customers in using coupons. But from a big picture perspective I think they fear that “extreme” shoppers are utilizing those opportunities resulting in large amounts of in-store discounts which is what the competitor coupons become to Bi-Lo. Just another write off they have to absorb. Grocery stores operate on slim profit margins so I’m sure someone is pushing to cut costs on these types of transactions.

    • Stephanie

      I just went to Bi-Lo and there is a change in the e-coupons. You can no longer use an e-coupon along with a manufacturer coupon…..and the e-coupon trumps the other! Not good if you planned on a coupon doubling. So, if you plan to use “x” amount of manufacturer coupons on multiple items, make sure you haven’t chosen the ecoupon for the same item because then one of your manufacturer coupons won’t work (and you lose a little b/c the e-coupon doesn’t double!). That happened to me today. I hope this makes sense! (This was in Chattanooga, BTW)

      • GrocerySaver

        Yeah Stephanie. They’ve actually been doing that with e-coupons for at least a few weeks if not longer here in Chattanooga. I personally prefer a manufacturer coupon to an e-coupon anyway and it doesn’t require me to load it to a card and I have the flexibility to use it anywhere. I still use them for items I don’t have other coupons for but otherwise they are not as useful with the newer policies.

    • Julie

      Does Bi-lo take BJ’s competitor coupons?

    • Roberta

      Jenny, just wanted you to know I had a rain check for the 32 oz. Arm & Hammer detergent, and there was a $3 off 2 coupon in the State Newspaper this weekend, and the BI-LO on Garners Ferry Road in Columbia, SC said I could not use the coupon with the rain check because of the new policy. I really think is not fair to the consumer because it is not our fault the store is out of the product plus they limit you to four products anyway so I don’t understand the reasoning behind this policy change. Needless to say I will be limiting my trips to BI-LO from now on.

      • Coupontrash

        They run out because idiots like you try to Lear the shelves

    • Tina Cooper Gargano

      I shopped at Bi.Lo Boiling Springs the other day and they would only accept 5 coupons for my entire shopping trip. I didn’t have the policy with me so I didn’t argue.

      • Lillian

        I don’t read where they have a total double coupon limit in the policy as of yet. I have sent an email to BI-LO for clarification on the policy rule #15 under Doubling section. It does not read like a total number but rather a repeat to rule #6 under General section. I hope to have clarification on it soon.

    • Jessica

      I am hopeful someone can answer my question. I keep going to my local bi-lo with questions about 5/25 coupons(DG, Target etc..) Only to come up with an answer closely stating that they will honor(?) Target’s policy…??? In which they tell me Target(I do not know anything about Target’s policy) accepts 5/25 after ALL coupons are taken out of your total purchase. I really do not believe that one store is going to go off another stores policy just to try to explain a situation that you do not understand yourself. However, my question to everyone is…If they do take the coupon 5/25 off purchase(my bi-lo does supposedly)…does that come off before or after coupons??? and/or taxes??? Thanks!

      • GrocerySaver

        Target will only accept a coupon if it meets the requirements after all other discounts. So for instance $5 off $25 purchase means that after all other discounts the purchase must still be at least $25 to use the $5 off.

        I have a feeling Bi-Lo would follow suit in adapting a similar policy. Like Jenny has said your results may vary based on local interpretation. Management seems to have plenty of room to maneuver. One store might say as long as your sub-total is $25 it’s fine, others might require it to be $25 after all other discounts. Given they are accepting another stores discount and taking it as a write off I’d expect the latter to be more often enforced.

      • GrocerySaver

        Target will only accept a coupon if it meets the requirements after all other discounts. So for instance $5 off $25 purchase means that after all other discounts the purchase must still be at least $25 to use the $5 off.

        I have a feeling Bi-Lo would follow suit in adapting a similar policy. Like Jenny has said your results may vary based on local interpretation. Management seems to have plenty of room to maneuver. One store might say as long as your sub-total is $25 it’s fine, others might require it to be $25 after all other discounts. Given they are accepting another stores discount and taking it as a write off I’d expect the latter to be more often enforced.

    • Nancy L

      I live in the small town of Moultrie, Ga and have 3 stores available now. Harvey’s, Save A Lot, and WalMart. Winn Dixie closed when they and Harveys were bought out by Bi-Lo, but they are not using Bi-Lo policies on couponing. Any other stores are 35-40 miles away. Do you have any Idea if Harvey will ever use Bi-Lo policies?

    • Your fools

      Stop trying to cheat grocery stores and causing problems

    • Your fools