Issues Redeeming Recent Gift Card Deals? Request a Refund

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See I told you, this would help!

SC = Store Coupon
MC = Manufacturer Coupon
SS = Smart Source
RP = Red Plum
PG = Proctor and Gamble

Coupon Terms

WYB = When You Buy
B1G1 = Buy One Get One Free
.75/1 = 75 cents off one item
.75/3 = 75 cents off three items
EXP = Expiration Date

Going Nuts? I can help you understand coupon terms and abbreviations

If you recently purchased a gift card deal through Plum District, Saveology or another daily deal site, and are wondering why you haven’t received your credit, I finally got word today on what happened.

Unfortunately this took a while to flesh out, frustrating lots of people and making the daily deal sites look suspicious. I work really hard to post legitimate deals from respectable companies, so moments like this are frustrating for us all.

What Happened?
The same company, Digital Doorstep, offered gift card deals through several deal sites. Well, they just filed for Chapter 7 bankruptcy. Lovely, I know. The daily deal sites DO seem to be stepping up to the plate and offering full refunds, but it is taking a while and you may have to contact them to ask for one.

Some of the deals posted that may have been affected:

Target & Restaurant.com Gift Cards on Plum District

Starbucks & Fandango Gift Cards on Plum District

If there are other deals you are having issues with from this bankruptcy filing, please leave a note below and I will add them to the list above.

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Anonymous

Well, thank goodness that’s two I didn’t buy so no worries. LOL
Mark Fugate

Thank you very much for posting this. I alerted as many sites as I could earlier this week about this. Make sure to request a refund for all money spent. They only credited me for one, and I had to re-ask for my second
Sarah

Anyone know if SaveMore is through them? I have been having problems getting 2 deals I bought through them.

kt

me too. I called my credit card company since save more won’t return any of my calls.

Jennifer Macierowski

I had the Fandango deal and I tried to use the code and there was an error. This explains why… thanks!
We2ding

I bought the Starbucks deal….at first I had problem redeeming it, the links didnt work. Then I got an email stating there was a problem and it would be resolved in a few days. Soon after I was able to retrieve my deal, however it was complicated! I have used my deals and they worked fine!
Ginmcveigh

I’ve have been email Plum District as well as digital doorstep about the Fandango/Starbucks deal. I also tried to call but can’t find a number for Plum District. The girl at digital doorstep gave me a different number with 3 different extensions and all the voice mails were full. I have emailed Plum District repeatedly and they just keep sending the same email they sent at the first of the year with directions on how to try again. I won’t do business with Plum Districts again. Their response has been beyond pitiful and why wouldn’t a website offer a phone number – very shady company in my opinion.
Jcdhvt

I did a subscription to time for little kids and haven’t recieved anything about it.
Mark Fugate

ALL****

Here are the e-mail addresses I sent my complaint to, received pretty prompt response from Plum District:
promotions@plumdistrict.com, help@plumdistrict.com

Include as much info as possible – email, username, voucher number if you have it, name of deal, date purchased, etc. Remember to be civil in your request, you’ll catch more flies with honey than vinegar
Debbie-patterson

Digital doorstep never responded to my E-mails despite their e-mail saying they would respond within 72 hours. Plum district responded today after my e-mail yesterday saying that I would receive a full refund within 7 days.
Not your fault Jenny, we love you.
Muscproducer

Had an issue with a Fandango movie code. It was just the code by itself- not with a restaurant. So glad I am not going crazy.

Muscproducer

It was with Half Off Depot, BTW.

Agntlucy2

I had a problem with this one too. Saidy code was expired when it wasn’t.

Ncsweetspirit

I can’t get up with Savemore about a Papa John Deal You have to leave a message. Do they have an email address?

Sporksoma

help at savemore dot com

Also, you can go to their FB page and yell at them on their wall, but they’re probably just going to ignore you.

Wulfsondz

I had no luck with digital doorstep e-mail but eversave did give me a refund promptly. This was from a deal in October (perhaps the first signs of issues). I am glad though that it wasn’t just me.
Deanna

I had bought the Fandango through SharingSpree and already contacted them before when I had entered the code back on 1/10 & it said it would be mailed (via post – not emailed) because they had received so many fraudulant codes. Sharing Spree had offerered me a credit then, but also said the expiration date had been extended to 2/1. I waited to see if the code would arrive, and it has not. I just contacted them again tonight after reading this post and requested the credit back again. If you need to contact them, their email is: sharingspree@aol.com
Sporksoma

The daily deal sites should be stepping up to the plate indeed. You shouldn’t have to request a refund when they screwed up; they should be up on that and emailing people who ordered as soon as they knew there was a problem.

I ordered a B&N gift card through savemore on December 2nd, redeemed it on December 14, and finally got an email from them last week saying the gift card is in the mail. This is *after* I filed a complaint with the BBB.

Savemore has awful customer service, no customer service e-mail, two phone numbers that go to a voicemail instead of to actual people (and they never return your call), and their Facebook page looks like nobody ever responds.

HOWEVER, if you want to get in touch with savemore, you can email them:
help at savemore dot com
and through their Facebook webpage.

Or, you can do like I did, contact them every way possible (including through their careers website), not get any response for a solid week, file a complaint with the BBB, and get a response when savemore gets the BBB complaint. You’ll probably get a response a lot more quickly that way.

Madsmom2007

I have bought several things from Savemore and they take very long to receive…I am still waiting on an Auto Zone GC (from Oct or Nov) and a tooth whitening brush from Nov. I have tried to get int ouch with savemore everyway possible with no response. Very bad customer service. I do not buy from them anymore!

Sporksoma

I had bought from Savemore in the past, and always received everything I bought in a very timely fashion, with no problems. Looking at their Facebook page (and on another coupon blog), I found out that many, many other people are having the same problems I’m having, with giftcards starting in November.

Shannon

I’m waiting on a gift card purched from savemore for Barnes and Noble that was redeemed on 12/15/11. Just called to find out what’s going and had to leave a message on their answering machine. I’m guessing I will never hear back from them.

http://twitter.com/hmferrero hollyferrero

I had bought the Fandango through Tippr and just wrote them to request a refund. Here’s what the Digital Doorstep website says right now: EFFECTIVE IMMEDIATELY:
Digital Doorstep has stopped the processing of code requests.
Please return to the website you purchased your product from and they will either issue you a full refund or deliver the product to you directly.
Alternatively, you can also enter your code and information below and we will forward your product request to the appropriate daily deal site from which you purchased.
We sincerely apologize for the inconvenience and we will continue to work with our daily deal partners to ensure your order is fulfilled urgently.
Thank you,Digital Doorstep Team
Susan

I had this problem as well. I kept e-mailing Plum District and got no replies, other than those automated ones they sent out. I was able to get a refund though by doing this:

1. I sent an email clearly stating I was disputing the charge with my credit card company if they did not reply by a date and time (be specific)

2. When I got no reply by my due date, I went ahead and disputed the charge on my card. Luckily, my card company is pretty awesome and had it posted the next business day.

3. Along with the dispute I filed a complaint with the BBB. Just search them on BBB website and it will be one of the first results that appears.

Good luck, I know this has been a royal pain in the butt.
Laura

I’m still waiting on an autozone gc and a cvs gc. Sounds like its time to start complaining. Thanks for posting this- I would have had no idea why.
Debee2000

I sent them a question and got a very quick response. (Yes, I was nice about it because I AM and have been a Customer Service Rep for years in many diff businesses). I got sent a message back I would say within an hour or so that they will be sending me a full refund.
Parsons33

I had had troubles with the Starbucks/Fandango deal…at first it said it wasn’t working, then said they would have to mail me something, then it said try again later. I finally emailed Plum District and got a response fairly quickly saying I would get a refund. I received it a couple of days later. There are so many deal websites out there, I think it’s best to stick to the most reputable ones that have a reputation.
Couponmadness10

I was giving a full refund by plum district without even asking. YAHOO!!!
Fallaya

I purchased a $10 CVS giftcard for $6 back in November 2011. I can’t remember what company it was thru? Does anyone know? I have yet to receive the gift card.

Julie

I ordered that too. It was through Savemore. I asked for a refund recently and they gave it to me.

Fallaya

Thank you! I was wondering why I had not received my gift card. I won’t be responding to any “daily deals” again.

Sara fisher

THE CVS card wasn’t an actual giftcard, it was an E-Giftcard. You print the certificate and bring it into CVS like a giftcard though.

Fallaya

I purchased a $10 CVS giftcard for $6 back in November 2011. I can’t remember what company it was thru? Does anyone know? I have yet to receive the gift card.
guest

My experience with plum district customer service was great. I did the starbucks/fandango deal and when the code didn’t work, they sent me actual replacement codes for starbucks and fandango, not digital doorstep. They were prompt and apologetic for the problems. I waited a couple of weeks before I tried to redeem, so maybe some of the problems have been worked through and the responses will be faster now.
Laini M

I second the reports about savemore: out of four giftcard orders, three took so long that I asked for refunds. (The fourth did finally arrive, though later than they said it would.) I got responses, but unhelpful ones, on their facebook page but did get fairly timely refunds after sending a polite but firm email. They aren’t entirely a scam as I was beginning to fear, but they have horrible service and I wouldn’t order from them again no matter how tempting the deal.
Noel

I emailed plum district last night and had the refund by this morning.
Ann S.

I did both these deals and thankfully got my stuff but I did have problems with the Starbucks code, they reset them all so I was able to get it the second time. And the Target cards took a pretty long time to get to me in the mail but came eventually.
Kel2ken

Does anyone know the best way to get in contact with Savemore? I’ve tried calling with no luck. I ordered a barnes and noble gift card in early December and still has not arrive. I have called and left messages with them and no one has returned my calls. I do not see an email address on their site.

Heather

I’m in the same boat as you. Savemore hasn’t responded to my calls either and I ordered the B&N gift card and the CVS one and have not received either!

Samantha

I emailed help@savemore.com and got my card within a week. Good luck with yours…

Sara fisher

I just realized i never got mine either. Thanks for the reminder!
Sara fisher

I haven’t recieved by B&N card, and have been unable to redeem the PapaJohns deal either. I emailed them on 12/30 (about the PapaJphns thing) and again on 01/06 and never recieved a response.

Alexmccarrell

Plum district just recently gave me refund for Starbucks deal no problem, just had to be patient and get over not having a cheap movie night:(
Amandaleigh00

I purchased a deal through Half Off Depot that was the Fandango tickets and $50 Discount Dining Dollars. I have already put the codes in to Digital Doorstep, so I think I am okay because I just logged in to Discount Dining Dollars and can still use it. However, if anyone knows that this will be affected, please let me know! I’m just not sure if this is mainly for those who have not redeemed their codes since it seems Digital Doorstep is no longer allowing the codes to be redeemed.

Amandaleigh00

And now my Fandango codes cannot be redeemed, so I as well have contacted Half Off Depot requesting a refund on this purchase.

Ann S.

Just saw this on PlumDistrict’s website in case anyone needs contact info:
For any customers who haven’t received Target cards or been able to redeem Starbucks/Fandango promotion codes, we are issuing a full refund. Despite our efforts to resolve the issues, we’ve lost all confidence that you might receive your cards, and earlier this week we filed a lawsuit with Digital Doorstep for breach of contract. Additionally, Digital Doorstep filed for Chapter 7 bankruptcy today,… so to ensure we always put our customers first, we are refunding all of these unfulfilled purchases. Furthermore, we will not work again with any merchant that doesn’t meet our high standards. We truly appreciate your patience, support and business throughout what we know was an even more frustrating period for you than it was for us. We look forward to “Making Mom’s Day” — your day — each day in the future. If you need further assistance or do not receive your refund within 7 business days, please contact us at help@plumdistrict.com. – Megan Gardner, CEO Plum District
For any customers who haven’t received Target cards or been able to redeem Starbucks/Fandango promotion codes, we are issuing a full refund. Despite our efforts to resolve the issues, we’ve lost all confidence that you might receive your cards, and earlier this week we filed a lawsuit with Digital Doorstep for breach of contract. Additionally, Digital Doorstep filed for Chapter 7 bankruptcy today,… so to ensure we always put our customers first, we are refunding all of these unfulfilled purchases. Furthermore, we will not work again with any merchant that doesn’t meet our high standards. We truly appreciate your patience, support and business throughout what we know was an even more frustrating period for you than it was for us. We look forward to “Making Mom’s Day” — your day — each day in the future. If you need further assistance or do not receive your refund within 7 business days, please contact us at help@plumdistrict.com. – Megan Gardner, CEO Plum District
Jolley4coupons

So glad I don’t buy these things! They seem to be way more trouble than they’re worth.
Maynger7

I feel horrible, it was a belated Christmas gift for my MIL…
Amandaleigh00

Jenny, sorry I commented below before realizing this would affect me. I contacted Half Off Depot about my purchase of the Fandango/Discount Dining Dollars through Digital Doorstep and the only thing they will do is give me credit to their site for a future purchase, instead of a refund. I inquired as to getting a refund instead and they stated that all revenue went to Digital Doorstep so they will not give a refund. Is there anything further I can do? I hardly purchase from the deal sites, so I don’t want to have that money/credit sitting there waiting on a purchase when I could get it refunded.
coupongirl

Jenny -thank you for posting this. This has been an issue since October. I filed with the BBB today. They are not members -something I should have checked out before doing business with them. I have 3 purchases I have been unable to redeem. Why don’t you remove them from your website?

Theatlantablonde

Hi! To which company are you referring? I looked for other posts and if anyone said, I missed it. :) Thank you!

Allison

I purchased 2 Fandango Tickets/ $50 in Dining Dollars from Half Off Depot. I just sent them a message and got a response in 20 minutes. They gave me a credit for a future purchase – not a refund.

Amandaleigh00

Same thing here – I asked them in response to give me a refund and they said they could not as all funds went directly to Digital Doorstep. I responded and let them know that other sites (such as Plum District) are putting customers first and giving full refunds and taking it upon themselves to hash it out with Digital Doorstep legally.

Licentia29

Does anyone know how to contact kgb deals? I purchased a voucher for 2 Fandango tickets from them that went through digital doorstep, I had almost forgotten to redeem it on digital doorstep’s site and when I tried to it said the code was invalid. Now I know why. I also had trouble with the fandango/starbucks deal but luckily got it resolved when some others did.
Kristiskoupons

I purchased the $10 Subway deal for $5…been months and no response. Savemore , of course.
Kristiskoupons

I purchased the $10 Subway deal for $5…been months and no response. Savemore , of course.
Melissa W.

Did anyone have an issue receiving a Starbucks card in the mail that did not work? I have one that has a Santa Claus on it. I tried to check the balance with Starbucks directly and they said it had never been activated and they could not tell me where it came from. I have bought so many of these “deals” from so many different sites, I cannot remember where I got this one. I did do a Fandango deal, but I don’t remember there being a Starbucks card with it. Help?
Crceraolo

I had bought the Starbucks/Fandango deal and had issues with both codes. I emailed them on Saturday, they emailed me back a few hours later. They are refunding the $28.00 and said it could take up to 7 business days.
Crceraolo

I had bought the Starbucks/Fandango deal and had issues with both codes. I emailed them on Saturday, they emailed me back a few hours later. They are refunding the $28.00 and said it could take up to 7 business days.
Anonymous

I did get a refund from Savemore for 2 deals that didn’t work out. It took exactly a week but I complained on the facebook page almost daily until they responded.
http://pulse.yahoo.com/_VVCB6S55TI2QVJG343JPR7TSHA Anonymous

I got a subway card in September and a PapaJohns card… I have not received them. I have called and left two messages and e-mailed them and they have not gotten back to me :( I don’t know what else to do!!
Theatlantablonde

I purchased a Tippr deal on Nov 29: $12 for $24 in Fandango tickets. I sent an e-mail to Tippr this afternoon and they responded in about 10 mins with the response that my card would be refunded! Wow! I’m shocked. :)
Ff111181

I purchased a Fandango & Subway deal (For only $24, receive 2 Fandango movie tickets and a $10 Subway Gift Card) I have never received the Subway card.
AH

I ordered one off nomorerack a month ago, and I still have not received my fandango gift card.
Katie Morgan Kouba

fandango tickets through groupalicious. thank you for researching this. I didn’t know about the bankruptcy, but I did request a refund from groupalicious because Digital doorstep didn’t even answer their phone – just had a busy signal.
Amber Sutton

I bet SaveMore caused all this.
Marcomeyes

I was offer a credit today from Half Off for the Girls Night Out (Target-Restaurant” deal from November which I NEVER received. Obviously I DO NOT want a credit from this company as I won’t be purchasing from them again. I opened yet another service ticket, so let’s see what they say now. I am losing my patience after this last foolish response.
Couponcrazy

Same here, I bought the Burger King card as well, and haven’t received it and can’t get a “real” human to answer their phone. I may do the same and call my cc company!! What a waste of time!!